Hands-on effort helps clients digitize music, fully use mobile devices
After digitizing her own music collection, it did not take Jessica O'Connell long to realize that others could use her help with the arduous task.
"It was my own experience with how time-consuming it was that inspired me to go look for customers to do this for," said O'Connell, founder of The iConcierge.
The business started in 2008 with the original idea of transferring music from CDs to a person's computer. The business model grew to include the transfer of music to mobile devices—such as iPods and iPhones—as they became more popular.
The iConcierge offers other services that range from tutoring Apple product users to media conversion from one format to another, including LP to CD and VHS to DVD.
"My customers tend to be the parents of baby boomers who get iPhones and iPads, and they didn't spend their life on computers," O'Connell said. "Even though they've been told over and over again how great Apple stuff is and how easy it is to work, the computer was not a natural thing for them. I'm the gal you can ask anything, and I'm not going to roll my eyes."
The iConcierge primarily serves the Central Austin area, but clients have also extended to different cities and even different states.
"I've really become a consultant," O'Connell said. "And that's the part I love. I like it all, but for me, that consulting—it's fun."
In the know
Jessica O'Connell, founder of The iConcierge, said she fields a wide variety of questions from her clients, but there are a few queries that continually crop up.
- How do I set up an account so I can purchase media from the iTunes store?
- How does the camera function on my mobile device and what features does it have?
- Through the texting function on the phone, how do I attach and send photos and other media?
The iConcierge, 512-565-3362, www.theiconcierge.com, [email protected]
