Regan opened the store in March 2017 to sell and install exterior residential doors made from materials such as wood, fiberglass and iron.
The business orders doors from a variety of manufacturers to meet specific customer requests and installation requirements, he said.
“I compare our store to the big-box stores the way you’d compare a hamburger joint to a steakhouse,” Regan said. “It’s not that we’re that much more expensive, but the quality is just so much better.”
Castle Doors showcases doors that are fully installed and functional so customers can better visualize what they will look like in homes, he said.
Regan said he strives to anticipate customers’ needs when possible. For example, he once replaced an old tile beneath the doorway entry with a customized one at no extra cost. He has also reinstalled doors for free that did not meet quality expectations.
“If it’s not done right, I will incur the cost to make it right,” he said. “I care so much about having that kind of customer satisfaction.”
A significant number of customers first came to Castle Doors after Hurricane Harvey when many homeowners with damaged property were searching for new doors, Regan said. He noted that because homeowners typically prioritize repairs like drywall and flooring before purchasing new doors, he expects customers affected by Harvey to continue to arrive in the near future.
“Right now about 20 percent of our customers are Harvey victims,” he said. “[Even] three years from now, we’ll have customers buying a door that they wouldn’t need to buy if it hadn’t been for Harvey.”
Natural disasters aside, Regan said his impetus is to keep customers happy.
“Some of my competitors will tell you, ‘You can’t please everybody,’” Regan said. “My answer is, ‘Well, you can try.’ And we do.”
Castle Doors & More
4660 Louetta Road, Ste. 150, Spring.
281-466-2236
www.castledoors.net
Hours: Mon.–Fri. 9:30 a.m.–5:30 p.m., Sat. 9:30 a.m.– 3:30 p.m. Closed Sun.
