A study from officials at the Austin-Bergstrom International Airport found many signs at the facility that provide directions to travelers are not clear or consistent.

Current situation

As a multiyear expansion program moves forward, guidelines on design will be updated to address these issues.

“We wanted to make sure that we're getting some standards together as we go forward with [the expansion] and build Concourse B,” said Jennifer Williams, ABIA planning and design management officer, at an Airport Advisory Commission meeting March 13. “So the purpose really is to just provide a more streamlined, consistent and clear messaging to make sure that we're meeting the needs of all of our passengers.”

The details

This includes the yellow wayfinding signs throughout the airport that guide travelers to their gates and outside signage.

An analysis of how this is set up at the facility, conducted by ABIA staff, found:
  • Inconsistent lighting among signs
  • Signage with too small of symbols or arrows
  • Inconsistent terminology among signs
  • Signs with too much information
  • Signs placed in an area that conflicts with its surroundings
Williams said some of these issues can make information hard to read from a distance.

Looking ahead

Design standards for airport signage will be updated by the end of the month, Williams said.

Travelers will notice some projects underway as part of the expansion and development program, such as:
  • The West Gate Expansion project, which will add an extra 84,500 square feet for amenities by extending the terminal past gates 33 and 34 where Spirit Airlines is located
  • The West Infill project, which will expand a security checkpoint and add more space for travelers
For more information, visit www.austintexas.gov/airport.