Round Rock ISD will continue to use communication platform Let'sTalk for some communications to trustees after the board approved a 90-day extension of the original trial period.

What you need to know

Following a 90-day period in which board President Amber Landrum said the district would test out Let'sTalk as a replacement for off-agenda communications between the public and board of trustees, the board will discuss the district's use of Let'sTalk. Trustees chose to extend the use of the system for another 90 days March 21 in a 4-3 vote, with trustees for places 2, 5 and 7—Mary Bone, Amy Weir and Danielle Weston, respectively—representing the "no" votes.

At the end of the 90-day period, trustees will again evaluate the effectiveness of using Let'sTalk for off-agenda communications from community members to the board, Landrum said.

About the program

Let's Talk is a platform designed to function as a customer service portal and information gathering system that will allow the board to receive direct communications from community members and address concerns shared therein, district documents show.

Per a presentation from the district, RRISD received 60 inquiries via Let'sTalk during the first 90-day trial period.

Hilary Robbins, a client success manager at Let's Talk parent company K12 Insight, shared district administrators would be able to aggregate the feedback received from community members to spot overarching trends as well as view feedback on an individual level to address concerns directly. While community members will be able to create profiles for ongoing communication, one-way anonymous feedback can also be submitted, she said.

The platform is utilized by other districts across the state, including Austin ISD, Dallas ISD and Spring ISD.