UPDATE: Residential leaks, burst pipes likely caused water outages in New Braunfels

New Braunfels Utilities customers are under a boil water notice. (Amy Denney/Community Impact Newspaper)
New Braunfels Utilities customers are under a boil water notice. (Amy Denney/Community Impact Newspaper)

New Braunfels Utilities customers are under a boil water notice. (Amy Denney/Community Impact Newspaper)

On the evening of Feb. 17, New Braunfels Utilities issued a mandatory boil water notice following widespread reports of low water pressure and outages throughout its service area.

According to a Feb. 18 press release, NBU has ruled out main breaks as the cause of ongoing water issues and instead points to a substantial number of residential leaks and burst pipes as the cause of the outages.


“These leaks are making it difficult for the system’s water tanks to recover,” said Melissa Krause, chief communications and strategy officer for NBU, in the release. “For customers with water pressure, please search for any plumbing issues causing leaks and turn off your customer shut-off valve; this includes irrigation systems.”

Residents who do not have a shut-off valve are asked to call 830-608-8971 for assistance and can report water-related issues online.
By Lauren Canterberry
Lauren began covering New Braunfels for Community Impact Newspaper in 2019. Her reporting focuses on education, development, breaking news and community interest stories. Lauren is originally from South Carolina and is a graduate of the University of Georgia.


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