Amid extreme cold weather that has resulted in possible low or no water pressure and main breaks, New Braunfels Utilities has issued a boil-water notice for customers in its service area.

According to Melissa Krause, chief communications and strategy officer for NBU, the organization has received widespread reports of low water pressure and outages throughout its service area.

Water system demands are currently at summertime levels, according to an NBU press release, which has outstripped NBU's pumping capacity given rotating outage constraints and weather-related equipment issues.

Main breaks are assumed to be the cause of high demand, and residents are encouraged to report water running in the street by calling 830-608-8800. Residents are also encouraged to cease dripping in-home water faucets at this time.

All NBU customers are urged to boil water prior to consumption to ensure the destruction of harmful bacteria and other microbes. Children, seniors and persons with weakened immune systems are particularly vulnerable to harmful bacteria.

Water used for drinking, cooking, ice making, brushing teeth, and hand and face washing should be brought to a rapid boil for at least two minutes before being cooled and used, according to an NBU press release. In lieu of boiling water, customers can use water obtained from different sources.

The notice will remain in effect until public water system officials notify customers that water is again safe for consumption. The Canyon Lake Water Service Company, Green Valley Special Utilities District, the city of Buda and other regional municipalities have issued similar notices this week.

For more information, contact NBU at 830-608-8971 or at