When Pigtails and Crewcuts initially opened March 3, it had a busy first week. By the second week, business had slowed. The salon decided to close March 12, a week before the state's order to shut down.
"People were starting to get really nervous at that point," Moore said.
The salon for kids will reopen beginning May 21 with added safety precautions.
As a franchise, Pigtails and Crewcuts did not have any extra policies from the company but chose to add some precautions to the ones required by the state, Moore said. Many of the cleaning requirements were followed prior to the coronavirus pandemic, he said.
"We took kind of the best stuff [procedures and policies] was from everybody—on top of the things that we were previously even doing before," Moore said.
Although previously a walk-in-only establishment, clients now have the ability to book appointments online. Walk-ins are still allowed, but if no space is available, they will be required to return at another time, Moore said.
Pigtails and Crewcuts has also limited its haircut seating to five at one time in order to space customers out appropriately. This may limit options for children who previously could choose from among seven themed chairs, he said.
"Our consumers are looking for that ability to schedule appointments, and I think they want that assurance that it's only going to be them at that time," Moore said.
Appointments will be limited to one adult and one child, and the play area has been closed until further notice.
Pigtails and Crewcuts will open its first day with one stylist and plans to build from there, eventually having up to four stylists working at one time. The salon was unable to qualify for many of the available business loans because it opened after March 1, Moore said.
"We're looking obviously to try to ramp back up now and do it safely... That's why we're doing all the additional steps that we are doing," Moore said.
Pigtails and Crewcuts is located at 4801 West Park Blvd., Ste. 417, Plano. 469-298-3084. www.pigtailsandcrewcuts.com/plano