City of Plano aims to streamline public information request process with new software


The city of Plano announced in mid-March it has purchased new software for submitting and processing public records requests.

Multiple city departments will use the new GovQA software, which is expected to help standardize records processing, according to a city news release. The city expects the software will also help residents better understand the costs associated with records processing.

“This investment in technology will have a direct impact on citizen engagement and transparency and should speed up the process,” city secretary Lisa Henderson said in a statement.

Users of the software will now be able to track the progress of their information requests, as well as receive updates by email, according to the release.

Any member of the public can file public information requests, and the new software is available for use at this link.

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Gavin Pugh
Gavin got his chops as a reporter when he was editor-in-chief of the Baylor Lariat. He graduated with a degree in journalism from Baylor University and has since come on board as the reporter for Community Impact Newspaper's Plano edition. His beat includes transportation, Plano ISD and municipal government.
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