Ridership growing for new GoZone service in Highland Village and parts of Lewisville, Denton

driver helping rider into van
The GoZone on-demand rideshare service operates in Highland Village and parts of Lewisville and Denton. (Courtesy Denton County Transportation Authority)

The GoZone on-demand rideshare service operates in Highland Village and parts of Lewisville and Denton. (Courtesy Denton County Transportation Authority)

The new GoZone on-demand rideshare service has logged nearly 7,000 rides since its Sept. 7 launch.

The Denton County Transportation Authority board of directors received an update on the public transit service at its Sept. 23 meeting.

There have been some glitches, according to staff. But those have been addressed as they arise, resulting in a generally successful launch, according to Javier Trilla, DCTA’s assistant vice president of innovation and technology.

GoZone replaces much of DCTA’s fixed bus route service in Lewisville and Denton as well as some of its other on-demand services in the county. Buses will continue to run simultaneously with the GoZone service through at least Dec. 5. The DCTA board is expected to decide at a later date whether to extend bus service beyond that.

Two of DCTA’s busiest bus routes that serve the University of North Texas campus in Denton will continue beyond that expiration date for at least another three months.

DCTA gets a majority of its funds from a half-cent sales tax from its three member cities, Lewisville, Highland Village and Denton. The first year of GoZone service will cost DCTA no more than $5.3 million. Because DCTA is charged only for rides given, the final cost will depend on usage.

GoZone allows people to request rides through a mobile app to any location within Highland Village or designated parts of Lewisville. The board voted Sept. 23 to include the Castle Hills community in its service area starting in January. GoZone also offers rides in a separate designated zone in Denton.

Those without a mobile phone may call 940-243-0077 for service.

Lewisville Mayor TJ Gilmore, who is also a DCTA board member, said he is using the GoZone service all month to get to meetings and do other city business.

"It's been an outstanding couple of weeks," Gilmore told the board.

GoZone delivered nearly 870 rides one day earlier in the week, marking the highest daily ridership so far, according to Trilla.

The average time for pickup once a ride is requested is 10 minutes, according to the presentation to the board. The average trip is 3.6 miles. And the average distance that a rider must walk to be picked up by a GoZone vehicle is 125.6 feet.

Each one-way rides costs $0.75.

Among the 20% of riders who filed out a survey about their experience, they gave the service an average rating of 4.75 out of 5, according to the report.

The goal, according to DCTA chair Chris Watts, is “to improve the opportunity of citizens to have public transportation in a way that really benefits their lives.”

For details on how to use the service, visit www.dctagozone.net.

The dots on the map below show the pickup locations for GoZone trips in its service areas between Sept. 7 and Sept. 17.

This map shows the location where each rider using the GoZone on-demand rideshare service was picked up between Sept. 7-17. Riders may go anywhere in the Highland Village/Lewisville zone or anywhere in the Denton zone. Rides between the two zones are available only on Sundays with the commuter rail line is not in service. (Courtesy Denton County Transportation Authority)
By Valerie Wigglesworth
Valerie has been a journalist for more than 30 years. She is currently managing editor for DFW Metro for Community Impact Newspaper.


people dressed as cowboys
Lewisville creates 4 entertainment zones, changes rules to encourage more special events

From the ordinance comes four new event zones in Lewisville—the Castle Hills Community District, the Mall District, the Bill Weaver Arena and the Old Town Entertainment District.

Dental instruments
New location for Smiles Family Dental now open in Flower Mound

The practice relocated within Flower Mound and is now open at a new location.

vaccine in arm
Denton County Public Health now scheduling booster shots for Moderna vaccine

The move comes after the U.S. Food and Drug Administration, the Centers of Disease Control and Prevention, and the Texas Department of State Health Services all authorized the booster shot for those who meet certain criteria and who originally received the Moderna vaccine.

The first-ever Williamson County Fair and Rodeo opens its gates to guests Oct. 21 with live music, carnival rides, food vendors, rodeo events and more. (Courtesy Pexels)
CI NATION ROUNDUP: Inaugural Williamson County Fair and Rodeo underway; delivery drones coming to Friso and more top news

Take a look at the top five trending stories across all of Community Impact Newspaper’s coverage areas as of Oct. 22.

Drone-based delivery company Wing, a subsidiary of Alphabet, announced on Oct. 20 a partnership with Walgreens to bring the unconventional delivery model to densely populated metropolitan areas in the country. (Courtesy Wing)
Plano ISD is considering two draft calendars for 2022-23 school year; delivery drones will soon be flying around Frisco and more top DFW-area news

Read the most popular business and community news from the past week from the Dallas-Fort Worth area.

Lake Park concept
Lake Park master plan in Lewisville looks to enhance camping space, prevent shoreline erosion

The master plan for the Lake Park area is the first of its kind as the area has continued to evolve from what used to be a catch-all park space.

people next to barbecue grill
8 events coming up in Lewisville, Flower Mound and Highland Village

A songwriting challenge, barbecue contest and art demonstration are among the upcoming events.

Taco Palenque is now open as drive-thru only in Round Rock. (Brooke Sjoberg/Community Impact Newspaper)
CI NATION ROUNDUP: Taco Palenque opens in Round Rock; Plano ISD considering two draft calendars for 2022-23 school year and more top news

Take a look at the top five trending stories across all of Community Impact Newspaper’s coverage areas as of Oct. 21.

Training facility rendering.
Flower Mound approves joint fire station training facility with Lewisville, Highland Village

The joint fire training facility will be owned by the city of Lewisville and will allow access for Flower Mound and Highland Village.

dining room/lobby area
RiverWalk Flats active-adult community in Flower Mound to host grand opening event

The RiverWalk Flats, an active-adult community in Flower Mound, is hosting a grand opening event from 2-4 p.m. Oct 28.

Renderings of the conceptual tower were shown depicting a roughly 100-foot tower, but the intent is to build a smaller tower. A total of $2.43 million was given as an estimated cost for a 100-foot gravity tower, but presenters said the cost would scale down with a smaller tower. (Courtesy city of Frisco)
CI NATION ROUNDUP: Early concept for Frisco’s Northwest Community Park includes biking tower for ‘gravity riding’; Perky Beans Cafe now open in Leander, and more top news

Take a look at the top five trending stories across all of Community Impact Newspaper’s coverage areas as of Oct. 20.