Global tech outages July 19 have affected local Austin-area transportation entities, including Austin-Bergstrom International Airport and CapMetro.

What you need to know

CapMetro experienced a slight delay in the morning’s rollout of bus and rail services, according to a statement from the organization.

“However, thanks to the quick response of our operations teams and IT teams, the impact on customers was minimal, and all our systems are now back online,” a spokesperson for CapMetro wrote in an email to Community Impact.

On the other hand, a recent update from Austin-Bergstrom International Airport urges aviation travelers to check their flight status before heading to the airport. American Airlines, Delta and United have all experienced outages according to airline reports via social media.


“We expect ticket counter lines to ebb and flow throughout the day as airline partners work to normalize schedules,” the Austin-Bergstrom airport wrote in a tweet around 10 a.m. Currently working with the Federal Aviation Administration, the Austin airport, among others nationally, are working through residual technology issues.

“Similar to other airports and industries globally, Austin-Bergstrom International Airport (AUS) is responding to an IT outage affecting our airline partners. While AUS IT systems remain unaffected, our teams have been working diligently with affected airlines to mitigate the effects of the outage and minimize disruptions to airport operations. We are seeing delays and cancellations due to the outage and we anticipate further disruptions as airlines work to resume normal operations,” a spokesperson for the airport wrote in a statement.

According to the ABIA communication team, the airport has tallied 22 cancellations and 54 total delays.


A full list of Austin flights, both arrivals and departures, can be found here. National flight closures and delays can be found on the FAA website.

Additionally, many of the retail stores have opened after the tech failures, but Austin Mercantile,ToyJoy, Jet Express and Taste ATX remain closed.

What happened?

Airlines, banks, hospitals and more were affected starting early July 19 when an Austin-based cybersecurity company Crowdstrike experienced a failed software update for customers using Windows host, a Microsoft product.


“Today was not a security or cyber incident. Our customers remain fully protected. We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption. We are working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on,” Crowdstrike CEO Geroge Kurtz wrote in a statement to Community Impact.

Kurtz said the problem has been identified and that a fix has been deployed, adding that customers can check the company’s website or his posts on social media for the latest updates.

The status of the Microsoft cloud products can be found here.