However, reality fell short of expectations as Capital Metro grappled with mechanical failures and communication issues, leaving many commuters in the dark as to when the next train would arrive.
What happened
Several technical complications—including a crossing malfunction at the MLK station, a train sidelined due to mechanical issues and a switch failure—contributed to significant delays in train services before and after the game, CapMetro CEO Dottie Watkins said in a Feb. 26 letter.
Further, both CapMetro’s app and digital signs at the station were not keeping up with the service changes caused by the mechanical failures.
The other side
While many passengers experienced delays, CapMetro officials still tout the new station as a success as the $60 million project opened on time and transported over 4,500 people opening day.
The double platform station made accessing the stadium from the east side easier for pedestrians, and a new designated area for ride-hailing services was created less than 100 yards from the stadium.
What they’re saying
“We moved record numbers of people, over 4,000 customers, on the CapMetro Red Line last night. That’s nearly double the passenger count of the previous Austin FC matches,” Watkins said in a post on X, formerly Twitter. “We know that some of y’all were disappointed with your experience getting to the match last night, and we were too.”
What’s next
Watkins outlined plans to rectify the situation at Austin FC's next home game March 9. Dubbed a "do-over" by CapMetro, the transit agency will offer free rides on the Red Line all day, and has pledged to resolve the mechanical and communication issues.
“This increased communication will include social media and having staff at stations to relay real-time information,” Watkins said. “I am positive that these adjustments will ensure an improved experience for our customers moving forward.”
