As Texans continue to grapple with an unprecedented winter storm, many in the Greater Austin area are still left without essential resources including electricity and water.

As of 8:30 a.m. on Feb. 19, Austin Energy reported a significant decrease in citywide outages. Still, roughly 18,000 customers are still without electricity, in some cases caused by damaged power lines and circuits.

A majority of power outages remain ongoing in the Westlake region, according to Austin Energy’s outage map. In West Lake Hills, there are more than 12 outages impacting 192 customers, and in Rollingwood, there are 16 outages affecting 794 customers.

Road conditions remain icy and unsafe in many areas throughout the Lake Travis-Westlake region, and officials in Bee Cave, Lakeway, West Lake Hills and Rollingwood have urged residents to avoid driving.

However, in the case of an emergency, several businesses have opened their doors to the community—some with reduced operational hours or supplies.

Local leaders have also been working to provide the community with supplies such as bottled water, propane and hot meals.

The city of Lakeway has directed residents without propane to an online form. The questionnaire is available for Bee Cave and Lakeway residents that utilize a single-user propane tank.

While city governments have no control over propane deliveries, local officials will utilize this data to identify priority areas within the community and potentially clear roads as needed, according to the form.

Bee Cave Mayor Kara King also took to Facebook to distribute a running spreadsheet for residents in need titled "Neighbors Helping Neighbors." Within the document, Bee Cave community members are offering resources to those without heat or water.

These businesses were operating at the time this story was published. Opening hours may vary depending on unexpected power outages, staffing challenges and other issues caused by the inclement weather. This list is not comprehensive.

Animal care:

BEEVET Animal Hospital

BEEVET will be open from 10 a.m.-7 p.m.

11817 RM 2244, Austin



Firehouse Animal Health Care

3801 N. Capital of Texas Hwy., Ste. F-100, Austin


Healthy Pet

Healthy Pet will be open from 10 a.m.-5 p.m. and will be accommodating delivery orders through its website.

12600 Hill Country Blvd., Bldg. R, Ste. 140, Bee Cave


Lakeway Veterinary Clinic

Lakeway Vet is open 8 a.m.-4 p.m. for emergency appointments only.

1003 S. RM 620, Lakeway


Tomlinson’s Feed

Tomlinson’s opened a majority of its locations Feb. 19. Operating hours will run from 10 a.m.-5 p.m. barring any unexpected power outages.

2303 S. RM 620, Ste. 180, Lakeway



H-E-B reopened all Central Texas locations Feb. 16 with reduced operating hours scheduled from noon to 5 p.m. In light of the evolving circumstances and conditions, operating hours could vary per location.

Bee Cave

12400 Hwy. 71, Bee Cave



200 S. RM 620, Lakeway


Four Points

7301 N. RM 620, Austin



701 Capital of Texas Hwy., Bldg. C, West Lake Hills


Paleface Grocery

Due to a lack of internet capabilities, purchases must be paid for in cash.

3611 Pace Bend Road, Spicewood



Operating hours for Randalls and Randalls Pharmacy may vary depending on evolving circumstances surrounding the winter storm.


2301 S. RM 620, Lakeway



3300 Bee Caves Road, West Lake Hills


Spicewood General Store

Spicewood General Store will be open on Feb. 18 from 9 a.m.-5 p.m.

9418 E. Hwy., 71, Spicewood


Medical care:

St. David’s Emergency Center

St. David’s emergency center in the Hill Country Galleria is open on a 24-hour basis.

12813 Galleria Circle, Bee Cave


Victory Medical

While Victory Medical’s location in West Lake Hills remains closed, the company is accommodating virtual visits Feb. 19.


VIK Complete Care

VIK Complete Care locations are open on a 24-hour basis.


1518 S. RM 620, Bldg. H, Ste. 200, Lakeway



6836 Bee Caves Road, Ste. 112, Austin



Alive + Well

Alive + Well will be open Feb. 19 from 11 a.m.-4 p.m. to accommodate prescriptions and supplements only. Hours are subject to change depending on weather conditions.

3944 S. RM 620, Bldg. 6, Ste. 100, Bee Cave


Peoples Rx

The Westlake location will be open from 11 a.m.-7 p.m.

4201 Westbank Drive, Austin


Texan Pharmacy

3100 S. RM 620, Ste. 500, Lakeway



2306 S. RM 620, Lakeway


Warming centers:

Rollingwood City Hall

Rollingwood City Hall is acting as a temporary warming station for Rollingwood residents still without power. Those in need can warm up, charge their devices and utilize City Hall’s internet access, according to a statement on the city’s website. Masks and social distancing are required, and the city asks residents to travel only if they can do so safely.

403 Nixon Drive, Rollingwood


Hill Country Bible Church

The Austin Disaster Relief Network is hosting a warming center at the Hill Country Bible Church. The center is open 24/7 and will accommodate crated pets.

12124 N. RM 620, Austin