As Texans continue to grapple with an unprecedented winter storm, many in the Greater Austin area are still left without essential resources including electricity and water.
As of 8:30 a.m. on Feb. 19, Austin Energy reported a significant decrease in citywide outages. Still, roughly 18,000 customers are still without electricity, in some cases caused by damaged power lines and circuits.
Many of the customers who are still without power have issues, such as trees on power lines, line fuses that need to be replaced, etc. This repair process takes time.
Process can still take several more days to get everyone back online.
— Austin Energy (@austinenergy) February 19, 2021
A majority of power outages remain ongoing in the Westlake region, according to Austin Energy’s outage map. In West Lake Hills, there are more than 12 outages impacting 192 customers, and in Rollingwood, there are 16 outages affecting 794 customers.
Road conditions remain icy and unsafe in many areas throughout the Lake Travis-Westlake region, and officials in Bee Cave, Lakeway, West Lake Hills and Rollingwood have urged residents to avoid driving.
However, in the case of an emergency, several businesses have opened their doors to the community—some with reduced operational hours or supplies.
Local leaders have also been working to provide the community with supplies such as bottled water, propane and hot meals.
The city of Lakeway has directed residents without propane to an online form. The questionnaire is available for Bee Cave and Lakeway residents that utilize a single-user propane tank.
While city governments have no control over propane deliveries, local officials will utilize this data to identify priority areas within the community and potentially clear roads as needed, according to the form.
Bee Cave Mayor Kara King also took to Facebook to distribute a running spreadsheet for residents in need titled "Neighbors Helping Neighbors." Within the document, Bee Cave community members are offering resources to those without heat or water.
These businesses were operating at the time this story was published. Opening hours may vary depending on unexpected power outages, staffing challenges and other issues caused by the inclement weather. This list is not comprehensive.
BEEVET Animal Hospital
BEEVET will be open from 10 a.m.-7 p.m.
11817 RM 2244, Austin
Firehouse Animal Health Care
3801 N. Capital of Texas Hwy., Ste. F-100, Austin
Healthy Pet will be open from 10 a.m.-5 p.m. and will be accommodating delivery orders through its website.
12600 Hill Country Blvd., Bldg. R, Ste. 140, Bee Cave
Lakeway Veterinary Clinic
Lakeway Vet is open 8 a.m.-4 p.m. for emergency appointments only.
1003 S. RM 620, Lakeway
Tomlinson’s opened a majority of its locations Feb. 19. Operating hours will run from 10 a.m.-5 p.m. barring any unexpected power outages.
2303 S. RM 620, Ste. 180, Lakeway
H-E-B reopened all Central Texas locations Feb. 16 with reduced operating hours scheduled from noon to 5 p.m. In light of the evolving circumstances and conditions, operating hours could vary per location. www.heb.com
12400 Hwy. 71, Bee Cave
200 S. RM 620, Lakeway
7301 N. RM 620, Austin
701 Capital of Texas Hwy., Bldg. C, West Lake Hills
Due to a lack of internet capabilities, purchases must be paid for in cash.
3611 Pace Bend Road, Spicewood
Operating hours for Randalls and Randalls Pharmacy may vary depending on evolving circumstances surrounding the winter storm.
2301 S. RM 620, Lakeway
3300 Bee Caves Road, West Lake Hills
Spicewood General Store
Spicewood General Store will be open on Feb. 18 from 9 a.m.-5 p.m.
9418 E. Hwy., 71, Spicewood
St. David’s Emergency Center
St. David’s emergency center in the Hill Country Galleria is open on a 24-hour basis.
12813 Galleria Circle, Bee Cave
While Victory Medical’s location in West Lake Hills remains closed, the company is accommodating virtual visits Feb. 19.
VIK Complete Care
VIK Complete Care locations are open on a 24-hour basis.
1518 S. RM 620, Bldg. H, Ste. 200, Lakeway
6836 Bee Caves Road, Ste. 112, Austin
Alive + Well
Alive + Well will be open Feb. 19 from 11 a.m.-4 p.m. to accommodate prescriptions and supplements only. Hours are subject to change depending on weather conditions.
3944 S. RM 620, Bldg. 6, Ste. 100, Bee Cave
The Westlake location will be open from 11 a.m.-7 p.m.
4201 Westbank Drive, Austin
3100 S. RM 620, Ste. 500, Lakeway
2306 S. RM 620, Lakeway
Rollingwood City Hall
Rollingwood City Hall is acting as a temporary warming station for Rollingwood residents still without power. Those in need can warm up, charge their devices and utilize City Hall’s internet access, according to a statement on the city’s website. Masks and social distancing are required, and the city asks residents to travel only if they can do so safely.
403 Nixon Drive, Rollingwood
Hill Country Bible Church
The Austin Disaster Relief Network is hosting a warming center at the Hill Country Bible Church. The center is open 24/7 and will accommodate crated pets.
12124 N. RM 620, Austin