Growing up in the heart of the Shenandoah Valley in New Market, Virginia, Rescue Air Heating and Cooling owner Josh Campbell said he likes to think it helped him bring a strong sense of community values to his company.

“Growing up, I had a real sense of community,” Campbell said. “My grandad rebuilt churches, and we would build them AC, better pews, a community center, and then every five years we’d move to a new one and do it all again. It taught me a little bit of philanthropy.”

Part of giving back to the community is making sure Rescue Air is meeting its customers needs. When customers began requesting more services, the company expanded to offer plumbing services.

Rescue Air recently acquired Texas Green Plumbing and Sales Manager Kimberly Ray said the merger has been exciting. The merge will add a variety of plumbing services including emergency plumbing, toilet repair and installation, drain cleaning and more.

“I’ve been here from day one and seen the company grow, so adding a whole new department to the company is exciting and there’s some pride in it,” Ray said.

Campbell said it was “amazing” for Rescue Air to pull off an acquisition, especially among the trend of companies consolidating or selling to private equity companies.

Joe Kronenwetter, who Ray and Campbell referred to as “the Rescue Air jack-of-all-trades,” said the merger was a testament to how Josh and his uncle Michael Hirsh run the company.

“I think it’s really awesome to see in such a short period of time how this company has grown,” Kronenwetter said. “Bringing in plumbing that fit how we operate on the AC side was going to be tricky, but all the people fit right in with us.”

Campbell said customer request was the driving reason behind the addition of plumbing services.

“Customers were asking for plumbing services and if I was going to bring in another trade, I wanted to bring in a team that could do that and provide good work for my customers,” Campbell said. “We sent postcards to our existing customers about the merger and it cut costs for them because they didn’t have to try to find another vendor, and it cut marketing costs for us.”

Campbell, Ray, and Kronenwetter agreed Rescue Air embodied professionalism, trustworthiness, integrity and accountability. Campbell said accountability was one of the most important components.

“Accountability is so lacking in our world right now—no one cares about their Yelp reputation and it’s crazy,” he said. “We care—when we get a one-star review, I go figure out what we’re getting wrong and what we’ve gotta get right. There’s always something to be learned.”

Campbell said one of his goals is to not let numbers matter more than people because even if the company is running hundreds of calls a day, one upset customer still matters as much as ever.

The company takes the people-first sentiment to heart and applies it to the company culture as well.

Ray said she encourages people to make Rescue Air their career home because it is not a stepping stone—there are opportunities for growth.

Campbell said at Rescue Air, what matters is a good attitude, good work ethic, and someone who is coachable so he can pass along experience he has learned on the way.

“The big thing here is family,” Campbell said. “We’re a place that is just good humans where everyone’s equal. We’re all just working together and there’s a real good sense of humanity around our office, we’re just wanting to do right.”

Rescue Air services seven areas including Addison, Allen, Carrollton, Garland, Plano, Richardson and University Park. For more information about Rescue Air and Texas Green Plumbing, visit the company website here.

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