New Braunfels Utilities and various city facilities will be closed June 19 in observance of Juneteenth, but customers can still report outages and access utility services through multiple channels.

The details

Customers can report outages and receive text notifications by enrolling in the Text Outage Notification System or by calling the 24-hour control center at 830-629-4628, according to a June 5 news release.

Real-time updates on electric and water outages will still be accessible at, according to the release.

Payment options during the closure:
  • Online payments at
  • Pay-by-phone at 844-863-7360.
  • Payments through Western Union at HEB Grocery Stores throughout Comal County, or Arlan's Market and Ace Cash Express in New Braunfels.
  • NBU night drop at 263 Main Plaza.
What else

Many city of New Braunfels facilities will also be closed in observance of the Juneteenth holiday, said city officials in an email statement, including:
  • City Hall
  • Municipal Court
  • Both Public Library branches
  • Parks & Recreation administrative offices
  • Solid Waste and Recycling administrative offices
  • City Recycling Center
  • Westside Community Center
  • Fischer Park Nature Education Center
On the other hand

Comal County and Guadalupe County services will all be open, according to respective county officials.