Ask a pool service technician: Q&A with Troy Henry of Total Pool Care

For the 2021 home improvement guide, Community Impact Newspaper spoke to a local pool service technician. (Community Impact Newspaper staff)
For the 2021 home improvement guide, Community Impact Newspaper spoke to a local pool service technician. (Community Impact Newspaper staff)

For the 2021 home improvement guide, Community Impact Newspaper spoke to a local pool service technician. (Community Impact Newspaper staff)

Troy Henry is the operations manager for Total Pool Care and has worked in the pool industry for about seven years, offering services such as remodeling and cleaning.

Has your company received more business since the coronavirus pandemic began?

Absolutely. Since COVID[-19], most people have wanted to be safe and stay home. Therefore, they have looked to make improvements in their homes and in their backyards. In the backyard, a lot of people have either put a new pool in or thought about investing in their backyard because they are spending more time there. So we’ve seen a dramatic demand and need for a backyard that is more enjoyable for the family.

What is the first thing people should know before getting a pool?

The first or most important thing that I would tell someone is that quality is more important than price. There are a lot of people who build pools, but you want to make sure that if you’re going to invest a large amount of money into your backyard that it’s done right so that you don’t have to go back and fix something a few years later.

Make sure you are with a reputable builder. The price of a pool varies sometimes significantly, and that can come down to the fact of ... the quality.

What should people look for in a pool service company?

A great pool service company is one that can not only maintain your pool on a weekly basis, but also has a team of state-licensed repair technicians, which our company does have.

That’s important for a lot of reasons—for safety, No. 1, and No. 2, it’s important for warranties. Manufacturers are requiring that you have a licensed technician and purchase [the part] from a licensed distributor to have the full manufacturer’s warranty. They made some new rules in the last few years so that if you purchased it yourself, found it online or found someone who is not qualified to install it, they will not honor their warranty on it.

It’s important to find someone who does quality work and has a track record behind them. Look up reviews, or talk to your neighbors and find out who they trust. Quality is very important.

Total Pool Care

33206 Buckshot Lane, Magnolia


By Ally Bolender

Reporter, The Woodlands

Ally joined Community Impact Newspaper as a reporter in May 2021 after graduating with a degree in journalism from Texas State University. Ally covers education, local government, transportation, business, and real estate development in The Woodlands. Prior to CI, Ally served as news content manager of KTSW FM-89.9 in San Marcos, Texas.


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