Bank of America opened an Advanced Center at 11563 S. Hwy. 6, Sugar Land, on Aug. 3.
Advanced Centers are not staffed with full-time bankers. Instead, digital greeters assist customers with their transactions or connect them to banking specialists via video conference.
Dennis Johnson, Bank of America’s consumer banking executive for the Houston region, said the Advanced Centers are a part of the company’s growing digital presence and improve the overall customer experience.
“When you think about the Sugar Land area, we have a ton of clients that come in and they'll do a basic transaction, so they love not having to drive to the full Sugar Land financial center and [instead] using the Advanced Center to get the same service and save a whole lot of time,” Johnson said.
During the coronavirus pandemic, Johnson said Advanced Centers allow customers to complete their banking transactions without getting in front of a teller in person. 281-201-3123. www.bankofamerica.com