New Bank of America Advanced Center promotes digital banking in Sugar Land

Advanced Centers are not staffed with full-time bankers. Instead, digital greeters assist customers with their transactions or connect them to banking specialists via video conference. (Courtesy Bank of America)
Advanced Centers are not staffed with full-time bankers. Instead, digital greeters assist customers with their transactions or connect them to banking specialists via video conference. (Courtesy Bank of America)

Advanced Centers are not staffed with full-time bankers. Instead, digital greeters assist customers with their transactions or connect them to banking specialists via video conference. (Courtesy Bank of America)

Bank of America opened an Advanced Center at 11563 S. Hwy. 6, Sugar Land, on Aug. 3.

Advanced Centers are not staffed with full-time bankers. Instead, digital greeters assist customers with their transactions or connect them to banking specialists via video conference.



Dennis Johnson, Bank of America’s consumer banking executive for the Houston region, said the Advanced Centers are a part of the company’s growing digital presence and improve the overall customer experience.

“When you think about the Sugar Land area, we have a ton of clients that come in and they'll do a basic transaction, so they love not having to drive to the full Sugar Land financial center and [instead] using the Advanced Center to get the same service and save a whole lot of time,” Johnson said.

During the coronavirus pandemic, Johnson said Advanced Centers allow customers to complete their banking transactions without getting in front of a teller in person. 281-201-3123. www.bankofamerica.com

By Claire Shoop

Reporter, Northwest Austin

Claire joined Community Impact Newspaper in September 2019 as the reporter for the Sugar Land/Missouri City edition and in December 2021 moved to Austin to become the reporter for the Northwest Austin edition. She graduated from The University of Texas at Austin in May 2019 where she studied journalism, government and Arabic. While in school, Claire was a fellow for The Texas Tribune, worked for the student newspaper, The Daily Texan, and spent a semester in Washington, D.C. She enjoys playing cards with her family and listening to the Boss, Bruce Springsteen.