Updated: Plano launches recovery options for residents; city manager cleared to dole out more relief

The Plano Recovers webpage compiles information for housing and business assistance and Federal Emergency Management Agency resources as well as local resources for food, health and utilities. (Liesbeth Powers/Community Impact Newspaper)
The Plano Recovers webpage compiles information for housing and business assistance and Federal Emergency Management Agency resources as well as local resources for food, health and utilities. (Liesbeth Powers/Community Impact Newspaper)

The Plano Recovers webpage compiles information for housing and business assistance and Federal Emergency Management Agency resources as well as local resources for food, health and utilities. (Liesbeth Powers/Community Impact Newspaper)

Updated 5 p.m. Feb. 26

A webpage dedicated to answering resident questions following the winter storms the week of Feb. 15 is now active on the city of Plano's website.

The Plano Recovers webpage compiles information for housing and business assistance and Federal Emergency Management Agency resources,as well as local resources for food, health and utilities.

The city has also moved to apply an automatic 2,000-gallon credit to all residential customers' March water bill. This credit is meant to offset water use for dripping faucets during the winter storm and will equal roughly an $8 credit for each residence, City Manager Mark Israelson said at a Feb. 22 City Council meeting.

A leak credit is also available to Plano residents. To apply for the credit, which can cover 100% of the residential water used because of a leak from the winter storms, residents are asked to save any receipts from repairs and to apply after the leak is fully repaired.


More information on both of these utility relief programs is available under the utilities portion of the Plano Recovers webpage.

Israelson received council approval at a special meeting Feb. 26 for the authority to make fee waivers for additional relief from the weather emergency. This includes, but is not limited to, allowing temporary storage for pods at residential properties, waiving construction and demolition charges for dumping at the transfer station, and waiving residential plumbing fees, Israelson said.
By Liesbeth Powers
Liesbeth graduated from Baylor University with a degree in new media journalism in December 2018. She gained her newspaper experience as a staff writer and multimedia editor at her campus paper, The Baylor Lariat. Liesbeth joined the Community Impact team in August 2019, where she reports on all things Plano and Richardson, including Plano City Council and Dallas Area Rapid Transit.


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