“If you went into a room with 100 people and said, ‘Hey, everybody raise their hand that had a good experience with their contractor,’... two or three people might raise their hand,” he said. “The industry [sometimes has] folks that may or may not have a customer’s best interests in mind.
“We based it on that opportunity to differentiate ourselves through a better customer experience.”
The company started as Valentine Premier Roofing but was restructured after Valentine’s wife, Kristi, joined in 2016 and went on to become principal owner and CEO.
“It was kind of a natural progression for me to join the business when it got big enough and could support that,” she said.
Valentine Premier Construction offers services for commercial, multifamily and residential customers. Its list of services include renovations, roofing and more. Valentine Premier Construction is based in Coppell but serves the entire Dallas-Fort Worth area and connecting counties.
Common residential requests include roofing, gutter services and renovations, among other services.
Building trust with customers is critical, John Valentine said. For example, a project manager is assigned to serve as the customer’s point of contact throughout the duration of a project.
“We want customers, through the process, to be comfortable that we are running their project, we are stand up people, and we’ll address whatever topics that they have directly with them through a project management group,” he said.
Valentine Premier Construction receives all of its business from referrals and the relationships built.
“We want to have a personal relationship with everybody and base the business fully on referrals,” John Valentine said.
Valentine Premier Construction
598 S. Denton Tap Road, Ste. 104, Coppell
972-538-4400
Hours: Mon.-Fri. 9 a.m.-5 p.m., closed Sat.-Sun.
