UPDATE: Water pickup available for Southlake residents on Feb. 19 amid boil notice

The city of Southlake is asking residents to boil water before consuming until further notice. (Courtesy Adobe Stock)
The city of Southlake is asking residents to boil water before consuming until further notice. (Courtesy Adobe Stock)

The city of Southlake is asking residents to boil water before consuming until further notice. (Courtesy Adobe Stock)

Updated at 12:51 p.m. Feb. 18: This story has been updated to include the latest information.

Southlake residents can now receive bottled water on Feb. 19 at Gateway Church on 700 Blessed Way, Southlake, from 10 a.m. to 5 p.m. or while supplies last.

The city of Southlake received bottled water from the state and will be distributing one case per household. Residents will remain in their cars and open their trunk where volunteers will place the case of water.

Original Story

Southlake is one of nine North Texas cities to issue a boil-water notice due to difficulties in obtaining water from the city of Fort Worth as well as subsequent loss of water pressure in Southlake’s system. The Fort Worth boil-water notice now includes a total of 212,000 residents.


Residents should boil their water prior to consumption. This includes for washing of hands and the face, brushing teeth and drinking. To ensure the destruction of all harmful bacteria and other microbes, it is recommended that water for drinking, cooking and ice making should be boiled and cooled prior to use. The water should be brought to a vigorous rolling boil and continued to be boiled for at least two minutes.

Individuals may also buy bottled water or obtain water from other suitable sources for drinking water or human consumption purposes.

The city will issue a second notice to customers once the boil-water notice is no longer in effect.

The Fort Worth water utility, from which cities such as Southlake, Keller, Westlake and Trophy Club get their water supply, saw numerous power outages at its treatment pumping facilities across its system because of the rolling blackouts. The supply is also experiencing challenges because most plants and several pump stations have been impacted at some point by power outages and the subfreezing temperatures.

For questions concerning this notice, residents can contact the water utility at 817-748-8051 or by email at swucustomerservice@ci.southlake.tx.us.
By Sandra Sadek
Sandra Sadek covers the cities of Grapevine, Southlake and Roanoke as well as Carroll ISD for Community Impact. She graduated from Texas State University where she majored in journalism and international relations. She has experience working for several local papers including the University Star, the Katy Times, and the Fort Stockton Pioneer. When she's not on the ground reporting, she enjoys a good book and a hot drink. Follow her on social media @ssadek19.


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