“The office switched from mostly 100% in-person visits to 90%-95% virtual visits,” Bosley said. “Late March [through] April was ... the biggest transition. And then, from there, ... [we were] just transitioning back into medical treatments, ... followed by elective surgeries and then ... adding the full spectrum of our offerings.”
Though Bosley is now seeing patients regularly again, he said he is still limiting the number of patients that come through his doors.
“[We are] limiting gatherings so that people can have their personal space, limiting the need to sit in the waiting room—hopefully reducing risk of infection, things of that nature—and just [continuing] screening,” Bosley said.
Unlike other offices, which are facing shortages, Bosley said the immediate decline of in-person visits has meant he still has equipment in stock.
“Early on, you know, we actually had quite a bit of masks, gloves and hand sanitizer,” Bosley said. “Due to the fact that our volume decreased significantly, we’ve actually been able to maintain most of that. As we’ve opened, we’ve just continued to have our staff and ... pretty much anybody in the office continue to wear masks and practice social distancing [and wash] their hands.”
Bosley said he is keeping his business operations flexible as new coronavirus cases continue to appear.
“Telemedicine visits are something that we’re strategically trying to continue so that people can continue to have access,” Bosley said. “We’re just trying to be as flexible as possible to ensure people’s safety but also to continue to provide the care that people honestly need.”