Bartley’s BBQ in Grapevine puts the customer experience first

Owner Lynn Owens, Store Manager Shane Wilkinson and Assistant Manager Nancy Serrano run the restaurant.

Owner Lynn Owens, Store Manager Shane Wilkinson and Assistant Manager Nancy Serrano run the restaurant.

Image description
Bartley’s BBQ
Image description
Bartley’s BBQ
Image description
Bartley’s BBQ
Image description
Bartley’s BBQ
Bartley’s BBQ has attracted barbecue lovers to Grapevine since 1968, and this year the restaurant will celebrate its 50th year in business.

Owner Lynn Owens said Bartley’s was established in 1967 on Main Street.

Owens and his family have owned and operated Bartley’s since 1990. In 1995 Grapevine City Hall moved into the restaurant’s original location on Main Street, and as a result Owens moved Bartley’s to its current location off Northeast Highway.

“From the time we bought it to where it is now, I can’t believe the difference,” Owens said. “Now everyone is moving out to this end of town. It’s the place to be, and so the [customer] traffic has picked up tremendously.”

Bartley’s meat selections include brisket, ribs, mild Polish sausage, jalapeño cheddar sausage, hot link sausage, pork loin, chicken and more.

Owens said Bartley’s BBQ is known all over the world—travelers will purposefully schedule layover flights at the Dallas-Fort Worth International Airport so they can stop to eat at Bartley’s.

“We are a small little place in the shopping center, but we really build our customer base because we treat people like we would like to be treated when we go out somewhere,” Owen’s son-in-law and store manager Shane Wilkinson said. “... They are loyal to us because we are loyal to them.”

Although the quality of food is an important asset at Bartley’s, customer service is the first priority, Owens said, which he attributed to his dad who worked at Bartley’s until he was 90 years old.

“Whatever you had to do for that customer to turn them around and make sure they were happy while they were here that day, you did,” Owens said.

Recently Bartley’s was expanded to include a bakery, newly named Ella’s Bake and Brew after Owens’ 12-year-old granddaughter Ella. The bakery sells cinnamon rolls, cupcakes, cookies and muffins.

Owens said that he plans to keep the business in the family and eventually turn it over to his children and their children after that.

Bartley’s BBQ
413 E. Northwest Hwy., Grapevine
Hours: Tue.-Thu.10:30 a.m-8 p.m., Fri.-Sat. 10:30 a.m.-9 p.m., Sun.-Mon.-closed
By Emily Davis
Emily graduated from Sam Houston State University with a degree in multi-platform journalism and a minor in criminal justice in Spring 2018. During her studies, Emily worked as an editor and reporter at The Houstonian, SHSU's local newspaper. Upon graduation, she began an editorial internship at Community Impact Newspaper in DFW, where she was then hired as Community Impact's first McKinney reporter in August 2018.


vaccine being given
As Tarrant County's COVID-19 hospitalizations rise, health officials continue to encourage vaccinations

As of July 23, Tarrant County health officials report 338 hospitalizations attributed to COVID-19.

The city of McKinney established school zones for Emerson High School in a July 20 City Council meeting. (Courtesy Adobe Stock)
School zone established for Emerson High in Frisco ISD; 61% of residents in 3 Plano ZIP codes fully vaccinated, and more top news from DFW

Read the most popular business and community news from the past week from the Dallas-Fort Worth area.

Keep Colleyville Beautiful will host a cleanup event to clear waste from Little Bear Creek on Saturday, July 24. (Courtesy Keep Colleyville Beautiful, Randy Bright and Rusty Young)
5 things to do this weekend in Grapevine, Colleyville and Southlake

Check out these local events this weekend—including an opportunity to enjoy the outdoors and give back to the community in Colleyville.

Peter Lake (left), chair of the Public Utility Commission of Texas, and Brad Jones, interim president and CEO of the Electric Reliability Council of Texas, provided an update on state regulators' electric grid redesign efforts in Austin on July 22. (Ben Thompson/Community Impact Newspaper)
Regulators: Texas electric grid prepared for potentially record-breaking demand next week; 'once-in-a-generation reforms' underway

The heads of the agencies in charge of the Texas electric grid met in Austin on July 22 to provide updates on their grid reform efforts.

Carroll ISD school board room
Carroll ISD trustee David Almand stepping down from school board

Almand has served on the board for four years. The rest of the board will meet in August to discuss next steps.

Along with the Grapevine Planning and Zoning Commission, City Council approved a handful of projects July 20. (Steven Ryzewski/Community Impact Newspaper)
Grapevine Council gives approval to plans for Rock & Brews, Velvet Taco restaurants

The two restaurants will be located at the same planned commercial center, located at 440 West State Highway 114, at the site that once housed the Payton-Wright Ford automotive dealership.

Colleyville City Hall
Colleyville approves $8 million contract for Colleyville Boulevard Gateways Project

The three gateways will be the third phase of the city’s beautification of Colleyville Boulevard.

the check-in area for a The NOW Massage location
The Now Massage boutique coming to Southlake this fall

The therapeutic massage boutique opening in Southlake this fall will provide services with options focused on relaxation, energy-balance to promote stress reduction and recovery.

Guests at the Global Water Center's Mobile Discovery Center will learn about the important role water plays for the world's population in an interactive environment. (Courtesy Global Water Center)
Global Water Center bringing interactive experience to Grapevine Mills Mall

The exhibit is free-of-charge to the public, designed for all ages and will be open at Grapevine Mills Mall from July 21-25 and July 28-Aug. 1.

Suburban Yacht Club plans to open in Plano in August. (Courtesy Shannon McCarthy)
Suburban Yacht Club coming to Plano; Gidi Bar & Grill opens in Frisco and more DFW-area news

Read the latest business and community news from the Dallas-Fort Worth area.

Home Improvement: Southlake-based interior designer offers tips to keep in mind

Interior designer Marlene Small of Heritage Design Studio explains what to keep in mind when starting an interior design project.

Ask a Realtor: Owner of Randy White Real Estate Services offers insight into the market

Randy White, of Randy White Real Estate Services in Southlake, shares some insight on the residential market and trends in homes.