According to the report, residents were generally pleased with the city's efforts to provide services and utilities, and they have a favorable opinion of the city's performance in most areas. "The top priority for the City should be to do what it takes to maintain the high quality of services that it currently provides," the report stated.
Residents were asked to rate the quality of life in Southlake using a five-point scale of excellent, very good, good, fair and poor. About 96% of the respondents shared favorable opinions of the overall quality of life in Southlake, with 47% reporting it as excellent, 36% reporting it as very good and 13% reporting it as good. About 3% of respondents reported the quality of life in Southlake as fair, and less than 1% of the respondents chose poor to describe the quality of life.
Residents were asked to indicate whether they felt Southlake had improved, stayed the same, or gotten worse during the time they have lived in Southlake. The report showed that 43% feel that Southlake has improved, 27% indicate they feel Southlake has stayed the same, and 30% believe that Southlake has gotten worse.
Southlake monitors its progress in meeting residents’ needs by administering a biennial citizen survey. A total of 1,242 residents participated in the online survey posted on the city’s website between Oct. 1 and Nov. 12, 2021. Southlake used its automated calling system, email blast system, city websites and social media sites, and various printed media to invite residents to participate in the study. Based on answers provided by residents, the top candidates for improvement include providing pedestrian pathways, providing code-enforcement services and providing animal control services.
The United States Census Bureau listed Southlake's population as 31,265 in 2020. Full results of the survey can be found on the City of Southlake's website.
