Retail-to-go services start April 24: What business employees, customers in Grapevine-Colleyville-Southlake need to know

The Texas Department of State Health Services is administering guidance to nonessential retail businesses interested in reopening during the coronavirus pandemic. (Katherine Borey/Community Impact Newspaper)
The Texas Department of State Health Services is administering guidance to nonessential retail businesses interested in reopening during the coronavirus pandemic. (Katherine Borey/Community Impact Newspaper)

The Texas Department of State Health Services is administering guidance to nonessential retail businesses interested in reopening during the coronavirus pandemic. (Katherine Borey/Community Impact Newspaper)

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The Texas Department of State Health Services is administering guidance to nonessential retail businesses interested in reopening during the coronavirus pandemic. (Katherine Borey/Community Impact Newspaper)
Image description
The Texas Department of State Health Services is administering guidance to nonessential retail businesses interested in reopening during the coronavirus pandemic. (Katherine Borey/Community Impact Newspaper)
Image description
The Texas Department of State Health Services is administering guidance to nonessential retail businesses interested in reopening during the coronavirus pandemic. (Katherine Borey/Community Impact Newspaper)
Following Gov. Greg Abbott's April 17 executive order, which outlined measures for reopening local businesses throughout Texas, the cities of Grapevine, Colleyville and Southlake are providing guidelines to the business community.

The Texas Department of State Health Services is administering guidance to nonessential retail businesses interested in reopening during the coronavirus pandemic. Measures addressed include how businesses can resume services while protecting the safety of both its employees and customers.

  • Customers interested in purchasing items from reopened nonessential businesses are not allowed to be on the premises of the stores. Retail purchases can be made through pickup, mail delivery and doorstep drop-off only.

  • Payment for takeout retail services must be administered over phone or online if possible, per the DSHS, and contact should be reduced as much as possible if remote payment is not available. Employees must wash and sanitize their hands after each individual interaction with customers.

  • Doorstep and mail deliveries must be paid for over the phone or online, and to help minimize contact, employees and third-party carriers are not allowed in customer homes. Customers are also advised to wash their hands after the transaction, whether it takes place in person or via delivery services.

  • Retail business employees must be trained on environmental cleaning and sanitation processes and will be screened each shift before entering the business for a new or worsening cough, shortness of breath and a fever, per the DSHS. Any employee who meets these standards, including those feeling feverish or who have a minimum 100-degree registered temperature, are advised to return home.

  • All employees must wear face masks and maintain 6 feet between themselves, fellow employees and customers.


For a complete listing of DSHS guidelines regarding retail to-go options, click here.


Kelsey Thompson contributed to this report.