Legacy ER advising those with medical issues unrelated to coronavirus to not delay doctor visits

Legacy ER & Urgent Care co-founder Dr. Jay Woody said those hurt in household accidents should not delay in seeing a doctor. (Courtesy Legacy ER & Urgent Care)
Legacy ER & Urgent Care co-founder Dr. Jay Woody said those hurt in household accidents should not delay in seeing a doctor. (Courtesy Legacy ER & Urgent Care)

Legacy ER & Urgent Care co-founder Dr. Jay Woody said those hurt in household accidents should not delay in seeing a doctor. (Courtesy Legacy ER & Urgent Care)

Image description
Legacy ER & Urgent Care co-founder Dr. Jay Woody said the safety of patients, family and staff is the clinic’s No. 1 priority. (Courtesy Legacy ER & Urgent Care)
Image description
Legacy ER & Urgent Care is offering drive-up capabilities for patients, as well as additional entrances and exits to avoid common areas for high risk patients. (Courtesy Legacy ER & Urgent Care)
With most of the public's medical attention focused on the continuing response to the coronavirus pandemic, a North Texas urgent care is cautioning people not to put off doctor’s visit for other concerns.

Legacy ER & Urgent Care co-founder Dr. Jay Woody said those who are sick or hurt should not delay in seeing a doctor.

“Household accidents are going to happen, and illnesses outside of COVID-19 are still going to happen,” Woody said via email. “We are seeing a frightening trend of patients believing that facilities are overburdened, and they are delaying care, which is very dangerous.”

He said Legacy ER has seen an increase in “household accident type patients” since area counties and cities issued stay-at-home orders because of concerns related to the novel coronavirus.

“We see similar upticks in these types of accidents during the holiday season as well—times of the year when the entire family is at home for an extended period of time,” Woody said. “The typical household accidents we are currently seeing are trips and falls, sprains, cuts, burns and broken bones.”


Legacy ER is seeing a “steady flow” of patients from household accidents at its six locations in Frisco, McKinney, Coppell, Allen and North Richland Hills, Woody said. The clinics are also testing for COVID-19, while “taking all the necessary precautions” to ensure the safety of patients and staff, he said.

“We are using drive-up capabilities and additional entrances and exits to avoid common areas for high-risk patients,” Woody said. “We have instituted protocol to rapidly identify patients exhibiting any cold or flu symptoms, and we require that they wear a protective mask.”

Patients who believe they may have been exposed to COVID-19 should contact their county’s health department before visiting a healthcare facility, Woody said. Residents in Collin County can call 972-548-5596, while Denton County residents can call 940-349-2900. Tarrant County residents should call 817-321-4700.

“This allows the healthcare community to be able to collaborate care for you in an efficient and safe manner,” Woody said.

Legacy ER is also setting up a telehealth option and a free nurse hotline for patients.

“Without having to physically go into a facility, our telehealth option provides low-acuity patients the opportunity to get one-on-one facetime with a certified and licensed medical clinician,” Woody said. “The medical clinician can provide medical advice, diagnose certain health-related conditions, discuss possible issues and also write orders for certain prescriptions.”

The free nurse hotline will allow patients to ask general questions about care and get advice on whether they should visit a medical facility.

“When patients call our nurse hotline, they speak directly with a registered nurse,” Woody said. “We feel this is a good compliment for many of our patients who just want to hear a voice and have some of their questions answered before actually coming in and not having to completely register like you do with telemedicine.”
By William C. Wadsack
William C. Wadsack is editor of the Frisco edition of Community Impact Newspaper. He previously served as managing editor of several daily and weekly publications in North Texas and his native state of Louisiana before joining Community Impact Newspaper in 2019.


MOST RECENT

Collin County reported 147 COVID-19 patients hospitalized Aug. 4, and Denton County reported 63 as of Aug. 5. That number has generally fluctuated in both counties in recent days but has decreased in both counties since July 23. (Community Impact Newspaper staff)
Frisco reports 255 active cases of COVID-19; hospitalizations decrease in Collin, Denton counties

On Aug. 5, Frisco reached its highest active case count of COVID-19 since the virus arrived to the city in March.

Legacy Christian Academy is slated to begin in-person instruction on Aug. 13, while classes at Leadership Prep School are slated to start Aug. 19. (Community Impact staff)
Legacy Christian Academy, Leadership Prep School plan return to in-person classes in Frisco

Legacy Christian Academy is slated to begin in-person instruction on Aug. 13, while classes at Leadership Prep School are slated to start Aug. 19.

Frisco ISD reopened its window for parents to choose their child's preferred learning environment for the fall between July 27-30. The form initially opened between June 29-July 14. (Courtesy Adobe Stock)
CAMPUS BREAKDOWN: Over half of Frisco ISD students committed to virtual learning in fall

Among all options, commitment to Virtual Academy saw the greatest increase since the first selection window as compared to face-to-face learning. See where your Frisco ISD campus stands.

The Confederate Soldiers Monument stands on the south grounds of the Texas Capitol. A group of Democratic lawmakers have called for its removal, along with other statues and portraits honoring the Confederacy. (Jack Flagler/Community Impact Newspaper)
State legislators seek removal of Confederate monuments at Texas Capitol

The decision may ultimately lie with Gov. Greg Abbott and the rest of the State Preservation Board, which last year authorized the removal of a plaque in the Capitol that said slavery was not an underlying cause of the Confederate rebellion.

The Behavior Exchange mostly works with children with an autism spectrum disorder, but such a diagnosis is not required for services. (Courtesy The Behavior Exchange)
The Behavior Exchange preps children with autism for social environments

“As an essential service provider, we’re committed to remaining a beacon of hope in the midst of the COVID-19 pandemic,” said Adam Cline, clinical director at The Behavior Exchange.

The newly named PGA Parkway will extend from Frisco’s eastern border at Coit Road west to the roundabout at Teel Parkway. (William C. Wadsack/Community Impact Newspaper)
Frisco City Council approves name change for portion of Rockhill Parkway

Frisco City Council voted in favor of renaming a portion of Rockhill Parkway to PGA Parkway during its regular meeting Aug. 4.

Sonic Drive-In will open a location on Lake Forest Drive in McKinney. (Courtesy Adobe Stock)
Sonic Drive-In opens in McKinney, Koto Hibachi and Sushi now serving diners in Frisco: News from DFW

Read the latest business and community news from the Dallas-Fort Worth area.

In the last year, Whataburger launched a new, modern restaurant design and began offering curbside and delivery services for the first time amid the coronavirus pandemic, according to the release. (Courtesy Elizabeth James for Whataburger)
Whataburger to celebrate 70th anniversary, unveil food truck, expand into 3 states

Nine more new Whataburger locations are planned by year's end, and 35 new restaurants are proposed for 2021.

U.S. District Judge Amos Mazzant dismissed Frisco resident Suresh Kumar’s case against Frisco ISD on Aug. 4. The suit, filed in April 2019, called on FISD to alter its at-large system into single-member districts for board members. (William C. Wadsack/Community Impact Newspaper)
Judge dismisses suit against Frisco ISD over alleged Voting Rights Act violations

A U.S. district judge dismissed a lawsuit against Frisco ISD that claimed its at-large voting system prevents minority candidates from getting elected to the board of trustees.

The U.S. Census Bureau will halt its counting operation a month earlier than expected. (Courtesy U.S. Census Bureau)
U.S. Census Bureau to halt counting operation a month earlier than expected

The self-response deadline has moved up to Sept. 30.

Gifts, decor, fashion items, soaps, candles and more are available for purchase. (Courtesy Painted Tree Marketplace)
Painted Tree Marketplace now highlighting local shop owners, artisans, craftspeople in Frisco

The community of shoppes offers a variety of gifts, decor, fashion items, soaps and candles available for purchase.