More Austin residents have power Monday but outages remain widespread

Updated 6:42 p.m.


Austin Energy crews are working to restore power to fewer than 2,800 customers in light of heavy rainfall brought on by Tropical Storm Harvey.

That is a decrease from nearly 14,000 on Sunday.

The number of active outages sits at 256 in the Austin Energy service area, and utility crews are working to remove 208 hazards, such as downed wires and utility poles.

Customers can track the municipal utility's progress toward restoration online via Austin Energy's outages map.



The municipal utility has restored power to 59,000 customers since early Saturday morning, said Jennifer Herber, Austin Energy spokesperson.

“We are working as safely and as quickly we can,” she said.

Overall, she said the utility has 30 crews and 11 tree-trimming crews responding in the wake of the weekend floods.

If customers see a downed wire or pole, stay 35 feet away and call 9-1-1, she said.

The utility provider has a system in place to determine priority for restoring customers’ power. First, any customers that provide essential services, such as hospitals, police stations and fire departments, are taken care of. From there, crews serve customers in areas that have the greatest number of outages, then crews work their way down to areas with fewer reported outages, Herber said.

“Full restoration from the storm will take multiple days,” she said. “We are asking people for patience. We know it’s hard when the power’s out. We do have crews working 24/7 [to restore power].”

Posted 2:09 p.m.


A 1:26 p.m. update on Austin Energy's power outage map showed the majority of Austin residents who lost power yesterday have regained electricity today. Still, the number of outages has remained mostly unchanged citywide.

Monday afternoon's 269 active outages was only slightly down from 10:15 a.m. Sunday morning, when outages totaled 283 citywide. The number of affected customers, however, plummeted to 3,574 today, compared to nearly 14,000 customers yesterday.

The number of hazards, or incidences that are not necessarily causing an outage but are of public concern, such as downed power lines or trees, totaled 233 today compared to 231 yesterday.

While no portion of Austin Energy's coverage boundary has gone unscathed, the majority of today's outages are concentrated above the Colorado River and extend all the way north to Anderson Mill, according to the outage map. Residents in Austin living south of Hwy. 290 have seen the fewest number of outages.

An early morning blackout that left over 2,000 residents between Spicewood Springs Road to Hwy. 183 without power yesterday appears to have been resolved today, according to the outage map. Additionally, the majority of customers affected by the power outage near Zilker Park on Saturday night have regained electricity as of today.

While most outages appear to be left over from over the weekend, a new blackout reported in West Lake Hills has left 214 residents without electricity since this morning, the map showed.

The chance of precipitation in Austin is expected to hover between 40 and 60 percent through Wednesday, according to the National Weather Service.
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