Capital Metro’s new president/CEO responds to recent MetroRail delays


Construction is underway along Capital Metro’s MetroRail line, causing delays and leaving some riders frustrated by the lack of communication on those delays.

Siding work is underway at three stations—Lakeline, Howard and Crestview—to add a second set of tracks that will allow trains to pass in opposite directions. This has caused recent delays to trips over the past several days, sometimes up to an hour.

On his first day on the job, the transit agency’s new President and CEO Randy Clarke responded to those concerns and frustrations. In a tweet sent at 4:51 p.m. March 7, he reported what Capital Metro plans to do about the service disruptions.

The tweet elicited some positive response from riders, as well as continued frustration:

Clarke will meet with riders March 8 at the downtown station from 4:30-6 p.m. to discuss the MetroRail service and share information about upcoming projects, including the siding work and new downtown station.

Capital Metro recommends riders use the Next Departure tool on its Trip Planner that is available online as well as on its CapMetro App.

Extended MetroRail service is already underway for the South by Southwest Conference & Festivals. In Clarke’s message, he said rail construction will pause over the next two days.

“This is the busiest time of the year in Austin, and I will work hard with the entire staff to minimize service impacts,” he wrote. “Excellent customer service is my number one priority.”

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Amy Denney
Amy has been reporting in community journalism since 2007. She worked in the Chicago suburbs for three years before migrating south and joined Community Impact Newspaper in September 2010. Amy has been editor of the Northwest Austin publication since August 2012 and she is also the transportation beat reporter for the Austin area.
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