Northwest Austin pet store celebrates 40 years this November

Alan, a rabbit, is one of the pets for sale inside Gallery of Pets.

Alan, a rabbit, is one of the pets for sale inside Gallery of Pets.

Image description
Gallery of Pets
Image description
Gallery of Pets
Image description
Gallery of Pets
Image description
Gallery of Pets
Image description
Gallery of Pets
Image description
Gallery of Pets
Image description
Gallery of Pets
Image description
Gallery of Pets
Image description
Gallery of Pets
Image description
Gallery of Pets
Image description
Gallery of Pets
A blast of bubbles greets customers as they approach the Gallery of Pets store in Northwest Austin. Inside, photos of dogs and cats are pasted on the ceiling, and a chatty 40-year-old African gray bird, named Leroy, is perched by the counter.

As the pet store prepares to celebrate its 40th anniversary Nov. 12, owner Glenda Bone said she believes customers continue to return because the shop offers a level of customer service that has not been seen since the 1960s.

“People will come in from the [big-]box stores ... and they have questions for us that those people over there can’t answer because they’re young kids that don’t have the knowledge we have,” she said. “We can answer questions for them, and they think that’s really cool.”

Bone and her husband, Joe, bought the store from the original owners in 2006, just in time to save the business from liquidation, she said.

Store manager Kathy Sunvison, however, has worked at Gallery of Pets since it opened in 1977. Collectively, Bone said the store offers over 100 years of pet knowledge and experience.

Before owning Gallery of Pets, Bone worked at a big-box pet store for six years and then ran her own aquarium-maintenance business. Bone said because of her experience, the store’s specialty is in both fish and birds. Additionally the store sells rabbits, guinea pigs, hamsters, reptiles and amphibians. The store also offers pet-sitting services and aquarium cleaning.

Attention to detail is an important aspect of Gallery of Pets’ customer service. Birds come to the store as young as 4 weeks old from Texas-based breeders, so staffers hand-raise and feed them gruel through a syringe as they mature, Bone said.

Before a bird can be taken home by a new owner, Bone said the staff monitors it in its new cage to make sure it still retains its weight. After they have been bought, the store offers free wing clipping to the bird for its entire lifespan.

“I care about the animals,” she said. “I want to make sure they’ve got the best possibility of survival that I can give them when they go to a new home.”

Gallery of Pets
11689 Research Blvd., Austin
512-345-8920
www.galleryofpets.com
Hours: Mon.-Sat. 9 a.m.-7 p.m., Sun. noon-6 p.m.
SHARE THIS STORY


MOST RECENT

Travis County commissioners participated in budget hearings during the fiscal year 2018-19 budget process. (Taylor Jackson Buchanan/Community Impact Newspaper)
Travis Central Appraisal District board will host in-person meetings for informal protests in 2020

The Travis Central Appraisal District board of trustees voted to bring back in-person meetings for informal protests this year.

Residents can expect mailers to arrive by mid-March requesting they participate in the 2020 census. (Courtesy U.S. Census Bureau)
Austin-Travis County officials establish nonprofit to raise funds to support complete census count

Officials in Austin and Travis County have formed a complete count committee to support the 2020 census effort.

Austin Transportation installed "No parking" signs in 2019 on South Congress Avenue to discourage illegal parking in bicycle lanes. (Courtesy Google Maps)
Austin to start issuing tickets to drivers who park in bike-only lanes in effort to improve safety

Drivers who illegal park in a bicycle lane could receive a $300 fine and have their vehicles towed.

Concordia University of Texas' esports student athletes train on the Overwatch team.
Concordia University esports teams to begin conference play

Concordia University of Texas’ esports teams will compete in the Southern Collegiate Athletic Conference this spring.

A sign guides voters in during the Nov. 6, 2019, election at Ben Hur Shrine Temple in North Central Austin. (Jack Flagler/Community Impact Newspaper)
Here are the local elections that are taking place this March, May and November in Northwest Austin

Northwest Austin residents will be heading to the polls in March, May and November in 2020.

The restaurant is located in the Chinatown Center in North Austin. (Courtesy Google Maps)
North Austin Chinese restaurant celebrates 5 years at Chinatown Center

New Fortune Chinese Seafood Restaurant offers a dim sum menu.

The first two Proterra electric buses arrived in Austin, and Capital Metro will roll them out in late January. (Courtesy Capital Metro)
Capital Metro starts electrifying its transit fleet; first 2 electric buses go into service Jan. 26

Capital Metro will roll out the first two electric buses in late January.

The Burnet Road location of Taco Cabana was one of 19 to close. (Courtesy Taco Cabana)
North Austin location of Taco Cabana on Burnet Rd. now closed

The national chain closed 19 locations in Texas.

A demographer told trustees Jan. 16 that PfISD could realistically add 3,400 students in the next five years. (Iain Oldman/Community Impact Newspaper)
Demographer projects explosive growth in Pflugerville ISD's eastern edges

PfISD is experiencing near-record growth in student enrollment in the current school year, a demographer told trustees Jan. 16.

pencils and pens resting on a stack of spiral notebooks fotolia stock image
DATA: Round Rock ISD annual report highlights increasing student diversity, low dropout rates

Among the findings: State of Texas Assessments of Academic Readiness, or STAAR, test scores that outpace the region and the state.

Austin City Council is considering an end to enforcement of low level marijuana possession laws. (SHELBY SAVAGE/COMMUNITY IMPACT NEWSPAPER)
Support grows among Austin City Council members who want to end local penalties for low-level marijuana possession

If successful, the Austin Police Department would no longer hand out arrests or citations for possession of marijuana with no intent to distribute.

Back to top