New Braunfels Utilities issued a boil-water notice Feb. 2 to customers in the Riverchase Pressure Zone, which is positioned in the Hunter area. NBU officials said they are working on restoring the water pressure in the system, which has fallen below 20 pounds per square inch due to an electrical outage.

The Texas Commission on Environmental Quality required New Braunfels Utilities to notify all customers to boil water before consumption, including before handwashing and face washing, brushing teeth, or drinking water. Children, seniors and individuals with weakened immune systems are more vulnerable to harmful bacteria, and all customers should follow the instructions, according to NBU.

Individuals may purchase bottled water; public water system officials will notify customers when it is no longer necessary to boil water.

“To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking and ice-making should be boiled and cooled prior to use for drinking water or human consumption purposes,” NBU officials said in a press release. “The water should be brought to a vigorous rolling boil and then boiled for two minutes.”

If you have questions or need assistance, contact NBU at 830-608-8971. More information on water and electricity outages can be found at

If an NBU customer, individual or employee would like to contact the executive director of the TCEQ, they can call 512-239-4691.