New Braunfels Utilities' suspends disconnect fees and late fees

Update: 9:40 p.m., March 18.

New Braunfels Utilities (NBU) announced in a press release that it has suspended disconnects for non-payment and late fees due to the coronavirus.

Customers with hardships should reach out to NBU customer service to set up a payment arrangement based on their specific needs by calling 830-629-8400 between Monday and Friday, 8 a.m.-5 p.m.

In partnership with the New Braunfels Food Bank, NBU also has a Utility Bill Payment Assistance Program.

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New Braunfels Utilities (NBU) announced that it will close its lobbies to the general public until further notice as of Monday, March 16, according to a press release issued by NBU.

The NBU office at 263 Main Plaza, New Braunfels, will continue to serve customers at its drive-through and night drop from 8 a.m. to 5 p.m., Monday through Friday.

“While the development of the Coronavirus (COVID-19) is an ever-evolving situation with many unknowns, we can assure you that NBU is taking proactive measures to help prepare staff, customers, and vendors,” the press release stated.

Customers may still access their NBU accounts online or by phone at 830-629-8400 during the business hours listed above.

For employee safety, NBU meetings with outside vendors and gatherings of large groups will be either postponed or changed to conference calls and online meetings.



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