In response to high utility bills this summer and customer concern over the Power Cost Recovery Adjustment, New Braunfels Utilities announced additional support for customers. Payment and extension plans, discontinuing disconnections and suspension of late fees are all measures NBU will be implementing, effective immediately.

According to NBU, customers have used 32% more electricity this summer compared to last year due to the prolonged heatwave. An increase in natural gas prices and the Electric Reliability Council of Texas prioritizing reliability over affordability is also cited as a reason for increased utility costs.

NBU customers have not had their power shut off due to nonpayment since the Texas heatwave began, NBU said.

“NBU has always been committed to helping its customers,” Chief Executive Officer for NBU Ian Taylor said. “Much like the utility did during COVID-19, its employees are committed and ready to help customers set up individual payment plans during this period of uncertainty.”

A breakdown of the PCRA charges and details of the rate increase effective Aug. 1 can be found at www.nbutexas.com/rate-change. Customers can find tools to manage the cost of their bills by visiting www.nbutexas.com/conservation or calling 830-629-8400.

Additionally, customers can call Conservation and Customer Solutions at 830-629-8925 to schedule a personal consultation or assessment in order to identify ways to make their homes more energy- and water-efficient. For NBU customers needing financial assistance, the New Braunfels Food Bank manages the NBU Bill Payment Assistance Program, and more information on the program is available at www.nbutexas.com. Customers can also view rebate options provided by NBU at www.nbutexas.com/rebates.

“We are proud to be part of this community, and NBU has served our families, neighbors, and friends since 1942,” Taylor said. “While the balance of supply and demand and changing markets remain outside our control, we are working to find ways to lessen the burden on our customers and continue to be a trusted community partner.”