The new meters will allow customers to remotely access their readings from an online portal called EyeOnWater to keep them informed of their daily water usage and identify minor leaks.
What residents need to know
The citywide replacement process is expected to take around two months. According to a May 6 notice from the city, the installation process will last about 30 minutes for each home, during which time water to the property will be shut off.
The city will coordinate visits with commercial properties beforehand. Further information about how to access the online customer portal will be released at a future date, according to the notice.
Some context
In 2021, Rollingwood City Council approved a pilot program to begin replacing old, mechanical water meters throughout the city.
"The mechanical meters are slower," City Administrator Ashley Wayman said at a May 15 meeting. "They're generally older. They don't capture the water [use] accurately."
Additionally, Wayman said mechanical meters generally carry a higher administrative cost to the city, requiring employees to manually record usage in-person.
More details
Wayman clarified the following details about replacements at the meeting:
- Meter location will remain the same.
- The same billing methods will remain available to customers, including paper billing.
- The size of the meter will remain the same unless an upgrade is requested.
