According to a news release, skimming and phishing scams are typically used to steal people’s Lone Star Card numbers and personal identification numbers. Skimming occurs when criminals illegally install devices on card readers to capture and record information. Phishing happens when a text message or email is sent in an attempt to trick people into clicking a link or calling a number and sharing their card information.
The HHSC will never contact Lone Star Card users by phone, text or email to ask for their card number and PIN, the release said.
Texans should frequently check their benefit balances and change their PINs to keep their accounts secure, according to the HHSC. Cardholders can monitor their transactions, freeze their cards and more through the Your Texas Benefits app.
The HHSC Office of Inspector General has launched 32 investigations into Lone Star Card skimming since Sept. 1. The office investigated 108 skimming cases during fiscal year 2021-22 from September 2021 through August 2022.
Victims of Lone Star Card fraud should call the Lone Star Help Desk at 800-777-7328 to change their PIN and cancel their card, according to the HHSC. They should then call 211 and select option 3 to report the fraud to the Office of Inspector General. Fraud should also be reported to local law enforcement, the release said.
More tips and resources about Lone Star Card fraud are available here. Texans who need help with food can contact their local food bank or pantry, which can be identified by calling 211 and selecting option 1, according to the release.
