Let's Talk, a communication platform that the Round Rock ISD board voted to utilize earlier this month, will be implemented starting this December, providing a variety of ways for community members to engage with trustees and school officials.

In a nutshell

Trustees voted to use the communication platform Nov. 2 to provide feedback to the board as an alternative to general public comment, to streamline board meetings. At a second meeting held Nov. 16, board President Amber Landrum said the tool would be implemented starting Dec. 12.

About the program

Let's Talk is a platform designed to function as a customer service portal and information gathering system that will allow the board to receive direct communications from community members and address concerns shared therein, district documents show.

Hilary Robbins, a client success manager at Let's Talk parent company K12 Insight, shared that district administrators would be able to aggregate the feedback received from community members to spot overarching trends, as well as view feedback on an individual level to address concerns directly. While community members will be able to create profiles for ongoing communication, one-way anonymous feedback can also be submitted, she said.

The platform is utilized by other districts across the state, including Austin ISD, Dallas ISD and Spring ISD.