In a serious accident, that sheet of glass can be the only thing keeping the roof from collapsing inward, preserving up to 60% of a car’s structural integrity during a rollover.
If it’s damaged, poorly installed or losing its bond to the frame, the results can be devastating—long before the driver even realizes there’s a problem.
One Glass Doctor Auto customer learned this the hard way. After noticing a small leak, he brought his car to the team
“Just by barely pushing [when we] put a sticker on the windshield, the entire windshield could lift out,” sales manager and owner Jennifer Contner said.
The team replaced it properly and explained the safety stakes.
“If [someone] were to roll over, the windshield protects them, keeping the car from not crushing anyone,” Contner said.
This type of customer attention and team education is what sets Glass Doctor Auto apart from its competitors.
How can a damaged windshield affect airbag safety?
When a passenger-side airbag deploys, it often relies on the windshield as part of its trajectory.
“If the windshield is not fully bonded with the frame ... and the airbag is deployed, it could push the windshield out, and the airbag won’t protect the people in the cabin,” owner Russel Burleson said.
In severe cases, the airbag ends up on top of the hood, leaving passengers vulnerable, and raising the risk for vehicle ejection.
What sets Glass Doctor’s materials apart?
The urethane adhesive holding a windshield in place is critical. Glass Doctor uses an American-made, Department of Transportation-certified urethane called Beta Seal.
The product’s safe drive-away time is only 30 minutes, significantly faster than some competitors, which means customers can get back on the road sooner without sacrificing safety.
Why not try DIY repairs?
DIY repair kits can seem tempting, but auto glass work demands precision.
“We’re Auto Glass Safety Council certified, so that means that 100% of my techs have been trained. ... They also do a pre and a post inspection checklist,” Burleson said.
Glass Doctor’s commitment to quality is recognized nationwide. They’ve been ranked among the top-performing Glass Doctor Auto locations in the country, and will soon mentor and train new owners at their facility.
How does ADAS calibration work?
Modern vehicles often have advanced driver-assistance systems, or ADAS, such as lane departure warnings. These systems require recalibration every time a windshield is replaced.
Burleson described the process, from pre-scanning the vehicle’s systems to either a static calibration using millimeter-precise targets or a dynamic calibration that occurs during a controlled test drive.
“We want to make sure it’s ready to go for the customer,” Burleson said.
Why does integrity matter in auto glass?
For this team, doing what’s right for the customer always comes first, even if it means losing a sale.
“I will never put the customer’s vehicle in danger, even if it means I lose their business,” Burleson said.
In one case, instead of replacing a customer’s back glass for a leak, they identified the true cause, a faulty truck bed light, and sent the customer to a more appropriate solution.
How does the Windshield Protection Plan work?
A new windshield is an investment, and in Texas, rock chips are almost inevitable. Glass Doctor’s Windshield Protection Plan offers a year of free chip repairs with no paperwork or insurance claims required.
“The quickest we’ve ever had anybody come back is five minutes,” Burleson said.
In more severe cases, the plan covers replacement glass, with the customer only paying for labor and urethane.
Glass Doctor follows the Repair of Laminated Automotive Glass, or ROLAGS, standards for repairs: the damage must be smaller than a quarter, away from the edges and not in front of sensors. Using industry-leading resin and a manual pressure system, their repairs are designed for maximum strength and clarity.
From precision calibrations to honest assessments, Glass Doctor Auto’s expertise ensures that every customer leaves safer than they arrived.
“We’re always looking for the best interest of the customer,” Burleson said.
Call 737-443-0443 for a free quote today, and get $25 off on $400 of service or more.
Location: 2020 N. Bell Blvd., Ste. B3-D, Cedar Park
The above story was produced by Multi Platform Journalist Sydney Heller with Community Impact's Storytelling team with information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.
