Since opening earlier this year, Groovy Hues Southlake has significantly grown its customer base by providing a high-quality, stress-free experience to every client.

Groovy Hues provides professional painting, wallpapering and power washing for both residential and commercial spaces. The company also offers line striping for parking lots and free estimates to all of its clients.

Franchisee Matt Haney said his team treats each customer like they are Groovy Hues Southlake’s only customer. He said doing simple things, such as calling clients back, showing up on time and correcting mistakes, goes a long way, but the company’s customer service goes beyond the basics.

“If you're sitting on estimates for three or four days, you're really telling the customer, ‘You're not that important to me,’” Haney said. “When you do an estimate and you get them the quote that night, that tells the customer the exact opposite. It says, ‘I want your business.’ It's those intangible things that set us apart. You don't really see them, but you feel them.”

In addition to offering wallpaper installation, Groovy Hues makes the experience convenient for its customers by offering to order wallpaper from three different companies.

Haney said customers should not feel like they have to micromanage a crew doing work on their home or business.

“We don't want people to have to come into the job site three or four times a day,” Haney said. “That's my role. My role is to manage my crews, my people and the job. We certainly don't want a customer to feel like they have to do the same thing, because if they feel like they have to do that, then there's no reason for me.”

By taking care of all the aspects of a paint or wallpaper job, Groovy Hues Southlake gives its clients a positive and worry-free experience.

Before opening Groovy Hues Southlake, Haney spent 20 years working in the design industry.

He said he noticed that finding a reliable home service company was a challenge. This experience allowed him to see things from the customer’s perspective and motivates him to give his clients the best possible service.

As a result of this philosophy, Groovy Hues Southlake has received multiple five-star reviews. As Groovy Hues continues to grow, Haney said he is focused on building a team that shares his vision and commitment to customer service.

To schedule a free consultation today with Groovy Hues Southlake, visit the company’s website.

The above story was produced by Multi-platform Journalist Mary Katherine Shapiro with Community Impact's Storytelling team with information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.