“Technicians have a certain personality, and they love being the hero,” Office Manager Candi Baines said. “As frustrating and as hot as those attics are, our technicians come out knowing they saved the day.”
Baines, who just celebrated her five-year work anniversary at Aire Serv, said in her experience, poor treatment of employees throughout the industry often leaves technicians feeling undervalued and resentful. Not only is it typical for businesses to underpay repair professionals, they rarely provide benefits, perks and time off and are known to let employees go in wintertime.
“I've worked at several [repair companies] in the industry, and the culture here is 100% better than anywhere else I've ever worked,” Baines said.
For more than 30 years, the business has built a reputation for honest, quality work and excellent customer service, and it’s as loyal to employees as it is to customers. The result is a fun and collaborative work environment in which staff members can express themselves, laugh, and grow as a team.
“Anytime there’s a local competition with a theme involved, challenge accepted—we’re all in,” Baines said.
Aire Serv is a four-time Team Spirit Award Winner at the CYFEN Chili Challenge and winner of the inaugural Cy-Fair Houston Chamber of Commerce Ten-Pin Best Dressed Challenge.
Aire Serv’s commitment to customers
By investing in technicians as both professionals and people, Aire Serv cultivates the same people-first attitude its team extends to the surrounding community. Its licensed professionals are equipped to service both residential and commercial units 24/7.
Customer commitments include:
- No overtime charge
- Upfront pricing
- On-the-way alerts
- Expert service professionals
“People don't think they need [regular maintenance], but their systems last a lot longer and perform a lot better when they have it done,” Baines said.
In addition to servicing and replacing equipment, Aire Serv also offers indoor air quality services, including UV lights, special filtration, duct cleaning and dryer vent cleaning.
A message to customers
Baines understands how frustrating and uncomfortable it can be when an AC or heating unit goes out and ensures, especially during times of high demand, people receive timely attention when they need it most.
“It’s as if we’re in an emergency room,” Baines said. “We have to prioritize the most critical cases while making sure all customers receive swift, reliable service.”
Baines makes sure to communicate these situations with customers, letting them know they’re a priority and help is coming. It’s also important to remember booking services from the first available provider isn’t always the best choice.
“This is a very competitive business industry. You have everyone from one-person operations to big conglomerates,” Baines said. “Do your due diligence. Ask questions. Don't go with the cheapest or the fastest service that can get there. They're not always the best.”
Foreseeing the breakdown of a heating or air conditioning unit isn’t an exact science, but Baines stresses the importance of caring for your unit through routine maintenance. To learn more about Aire Serv, its services and vibrant work culture, visit the website and schedule a service by calling 877-231-7564.
The above story was produced by Community Impact's Multi Platform Journalist Team with information solely provided by the local business as part of its "sponsored content" purchase through our advertising team.
