When the company was founded in 1984, it offered lighting maintenance and repair services. After the McCarthy family bought the business in 2007, they expanded SALT to include electrical, plumbing, heating, ventilation and air conditioning services. Over 15 years later, SALT is still family owned and operated, provides a wide range of residential services and remains committed to its mission.
“The name SALT Service Co. comes from a Bible verse that says, ‘be salt of the earth and light of the world, let your light shine before others,’” said Director of Business Management Melina McCarthy Garza.
This inspires the company’s mission to serve its team members and the community with love and integrity.
“Our goal is to be a one-stop-shop for a homeowner’s primary needs to maintain their home,” Garza said.
One of the ways the company distinguishes itself is through a membership program called the SALT Plus Plan. Members get reminders for fall and spring check-ups on their HVAC and plumbing and electrical systems. They also receive discounted pricing, exclusive specials and a lifetime guarantee on repairs and installations.
“We really pride ourselves in having personal communication,” Garza said. “Our call center [consists of] all our employees here. My dad described it the other day saying ‘We're the Rolls Royce of Home Services.’ We're going to provide a service that people need but a different experience than maybe what they're expecting or what they’re used to.”
The SALT team prioritizes homeowner education. Garza said her team stops to explain what they are doing to the home and why they’re doing it. SALT staff also educate homeowners on issues that could arise in the long term so the homeowner can be proactive and take good care of their home.
Service Director Brendan McCarthy said employees receive an equal amount of training on customer service as they do technical skills.
“It's really important for us to be able to take care of the customer and communicate with them from the beginning,” McCarthy said. “We do an on-the-way call, the expert shows up and does the work, then we do a post-call follow-up. Salt-of-the-earth service to us is really taking care of the customer and educating and informing them.”
The SALT team also takes care of the community through its newly launched 501c3 SALT Cares, Inc. program. Garza said once a month throughout the spring and summer, the team will pick a family or individual in need in the community and install a new HVAC unit. In the fall and winter months, the company will donate water heaters and whole home re-devices monthly to an individual or family in need.
“Our parents have really instilled in us ‘to whom much is given, much is required’ and these are gifts and abilities we have as a business to bless other people with,” Garza said. “Our core purpose is to serve our community and team members with love and integrity. So we feel like our salt-of-the-earth service and SALT Cares all kind of runs full circle.”
The SALT Service Co. office is located at 1736 CR 130, Hutto. Garza said the company currently has over 100 employees and is still looking to grow. Individuals interested in joining the SALT team can apply here.
Ready to experience the SALT difference? Make an appointment today. To learn more about SALT Service Co., visit the company’s website.
The above story was produced by Multi-platform Journalist Mary Katherine Shapiro with Community Impact's Storytelling team with information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.
