Up until 2018, Grossman and Jones each had their own businesses at a boutique real estate company in Austin. When they got word that Compass, the nation’s largest independent luxury brokerage, was coming to town, they decided to become business partners and join as founding agents.
They founded their company on professionalism, integrity, great relationships and hard work, and today, with the backing of Compass, the Grossman & Jones Group provides buyers and sellers white-glove service.
Jones said joining Compass was an attractive option because the luxury brokerage has a national network of agents.
“Having that national network of agents has been really helpful for us because we have clients who move to and from other states,” Jones said. “Being able to put them in touch with other top realtors in the area who will take really good care of their needs has been invaluable.”
With decades of experience, the company does things a bit differently. While the Grossman & Jones Group still pays attention to national and local real estate trends, Grossman said the best way to know what’s going on in a market is to be there.
“The way we conduct our business is really boots-on-the-ground and focusing and keeping our head down on what's important, which is our business and clients,” Grossman said.
The Grossman & Jones Group team consists of Partners and Team Leads Todd Grossman and Michelle Jones, Operations Manager Morgan Bartholomew, Property Showing Specialist Caitlin Jerome, and 11 dynamic agents, including: Jamie Ament; Camille Armstrong; Megan Dupois; Dillon Fleharty; Carly Guimaraes; Frankie Hajj; Danielle Hajj; Thaddeus Jones; Karen Krehbiel; Brandi Magna; and Stephanie Tilkemeier.
The team is focused on helping clients buy and sell single-family residences in Austin, and while Grossman and Jones specialize in luxury properties, they provide each client with the same high level of customer service and care, regardless of a home’s price point.
What’s most important to Grossman and Jones are the relationships they build with their clients.
“Our business is built by people who trust us,” Jones said. “...We’re here to provide amazing service.”
Because of their connections, Grossman and Jones said they are able to access some of the most coveted properties in Austin, many of which are never listed in Austin's highly competitive luxury market.
Working with the Grossman & Jones Group means clients are getting luxury service.
“We're going to walk them through the process, [and] they're going to understand every step of what that means whether they're buying or selling,” Grossman said. “...They're going to have constant communication and someone to speak to.”
Jones said communication is where the company truly sets itself apart from others, and the team makes itself available for questions and guiding buyers and selling through the process.
For sellers, the team sets aside time to meet in-person, go over the house and learn about its features. The agent will take time to understand clients’ goal timeline and then help prepare the home for staging to portray it in its best light. Grossman and Jones also work with who Jones considers the best photographer in town to provide professional photography and videography they can then market for their clients.
“We cover every possible marketing angle for our listings, and when it’s time to negotiate, we take pride in getting as much as we possibly can for our clients home, guiding them through the process and then finishing with a happy client a smooth transaction,” Jones said. “We like to keep those relationships alive even after closing. We keep in touch with our clients. They know they can call us for advice moving forward.”
For buyers, Grossman and Jones learn about the client’s lifestyle and ask what type of home they envision themselves living in. The company also has a full-time showing agent who can help clients see practically any property they’re interested in. Jones said getting clients access to privately listed properties and making sure they can see them quickly is a top priority for the team.
“We really turn over rocks to try to find just the right house for clients,” Jones said. “...There are over 100 steps in a buyer transaction and each of those is communicated and discussed. We make sure that they understand and that all their questions are answered.”
Above all else, Grossman and Jones are committed to serving their clients with the highest level of care and attention. Working with the company means having the support and knowledge of an industry expert dedicated to providing the best.
“We are a team, meaning that we have boots on the ground in every aspect. Whether it's clerical, showing, or negotiating,” Grossman said. “We have people in place in every aspect of our business which lets Michelle and I be available for our clients.”
Looking to buy or sell a home in Austin? Learn more about the Grossman & Jones Group and connect on the company website and Instagram page.
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The above story was produced by Senior Multi Platform Journalist Summer El-Shahawy with Community Impact's Storytelling team with information solely provided by the local business as part of its "sponsored content" purchase through our advertising team.
