With a unique membership program and outstanding customer service, Stark Services sets itself apart from other HVAC companies. Stark Services offers heating, ventilation, air conditioning and plumbing services to people in Fort Worth and surrounding communities.
Stark Services has served the Dallas-Fort Worth area for over 20 years and recently moved to a new location in Fort Worth at 2725 Basswood Blvd., Ste. 241.
High quality service
General Manager Richard Fulghum said Stark Services always aims to provide the highest quality of service to its customers and strive to ensure total comfort with a 100% Satisfaction Guarantee.
“Whenever we enter a customer's home, we always inform the customer that we're here to provide them 5-star level service,” Fulghum said. “We always ask ‘Did we provide you the level of service that you're expecting?’ and if for any reason the customer says no, we will stop what we're doing and make sure the customer is satisfied. That's the most important thing to us.”
What sets Stark Services apart from other HVAC companies is its Advantage Program. This monthly membership includes both equipment and maintenance. For example, a customer could get a new air conditioning unit installed for a low monthly fee instead of paying for the unit up front.
"You'll get stress-free comfort and energy savings with zero out-of-pocket costs,” Fulghum said. “They don't have to worry about ever paying for any breakdowns. The breakdowns are covered by us.”
When customers need repairs or maintenance, that is included with the Advantage Program.
“It's all based upon a proactive approach instead of a reactive approach,” Fulghum said. “We identify anything that could potentially be a hazard and we take care of it at no cost to the customer.”
The Advantage Program also includes a complimentary whole house plumbing inspection. Fulghum said the company will let customers know if they see any issues, such as pipes needing to be winterized.
“We offer that service to make sure that the customer has peace of mind in their home,” he said.
Stark Services ensures the quality of its technicians by providing continuing education for employees online and in-person.
“[We have] an online learning platform that we call Expert University and it has everything in there from plumbing to HVAC,” Fulghum said. “Not only do we have the online learning courses, we also have a full lab in house.”
The plumbing lab allows employees to get hands-on training, so they are prepared to provide quality service to customers.
Community engagement
Stark Services values community engagement and demonstrates this through partnership with Lennox, a climate control solutions provider. Fulghum said Lennox's Feel the Love program supports families and individuals in the community who would benefit from newly installed HVAC equipment.
Fulghum said he wants people in Fort Worth to know Stark Services is in their backyard and available to help with any HVAC or plumbing needs.
“We just want to connect with our local community as much as possible,” he said.
Find out more
To learn more about Stark Services, visit their website for more information.
The above story was produced by Multi-platform Journalist Mary Katherine Shapiro with Community Impact's Storytelling team with information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.
