Founded by Melanie Bush in 2010, Better Bookkeepers has set itself apart in the industry by delivering personalized service and reliable financial solutions.
Founded on the principles of professionalism, dedication and quality, Better Bookkeepers boasts a team of 20 professionals who are dedicated to ensuring businesses maintain financial clarity. Unlike many bookkeeping firms that require clients to use a specific software, Better Bookkeepers adapts to each client’s preferred system, making the transition seamless.
“We will pretty much adapt to whatever software that they're working on to the best of our abilities,” Director of Client Services Cindy Polio said. “We try and do our best to keep them with one bookkeeper, but even if we do have to change, whoever you get on this team is going to be just as great.”
This adaptability, combined with a strong company culture, has helped retain both employees and clients for years. Many team members have been with the company for nearly a decade, drawn to its supportive work environment.
“I love coming to work every day,” Polio said. “Sometimes, they have to push me to leave because I enjoy being here so much. The flexibility also allows us to balance work and family life, which is a huge plus.”
Better Bookkeepers prides itself on building strong relationships with clients, making an effort to understand their businesses beyond the numbers. Whether through attending client events, supporting nonprofit fundraisers, or simply sending a get-well card when a client is unwell, the team prioritizes personal connections.
“We also love that we get to build relationships with clients,” Director of Intentional Operations Crystal McPhie said. “We're the ones who get to know their day-to-day schedules and work alongside them.”
One standout initiative is the company’s client appreciation breakfasts, held twice a year. These gatherings allow clients to connect with the team and network with other business owners, fostering a sense of community.
In addition to its client-focused approach, Better Bookkeepers has built a reputation for reliability. The company ensures that work continues seamlessly, even during unforeseen events.
During Hurricane Beryl, Better Bookkeepers demonstrated its commitment to reliability by ensuring all deadlines were met despite challenges.
“Half the team was without power, and we still met our deadlines,” Director of Business Development Melanie Davis said. “Our team members are always willing to help where they’re needed.”
This collaborative approach extends beyond emergencies—if a team member is unavailable due to a family emergency, colleagues seamlessly take over their workload so clients never experience service interruptions.
As one of the largest bookkeeping firms in the region, Better Bookkeepers continues to evolve while maintaining its commitment to quality service.
By offering flexible software solutions, fostering deep client relationships and maintaining a strong internal culture, the company remains a trusted partner for businesses looking for financial clarity and support.
For businesses seeking expert bookkeeping with a personal touch, Better Bookkeepers delivers a unique combination of accuracy, adaptability and community-driven service. To learn more about Better Bookkeepers, go here.
Interested in growing your career with a collaborative team? Apply to work at Better Bookkeepers today.
The above story was produced by Multi Platform Journalist Mary Katherine Shapiro with Community Impact's Storytelling team with information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.
