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JP Morgan Chase is closing one of its call centers, leading to layoffs for 244 employees at its Plano office.
The closure was announced in a Worker Adjustment & Retraining Notification, or WARN, notice the company submitted to the Texas Workforce Commission on June 23.
The gist
JP Morgan Chase media representative Greg Hassell said the closing call center is one of many at its Plano office, and will impact about 2% of its employees based in the city.
"We regularly review our business needs and adjust our staffing accordingly- creating new roles where we see the need or reducing positions when appropriate. We continue to hire in many other areas and work hard to redeploy impacted employees," an emailed statement from the company reads. "We are committed to Plano and have more than 12,500 employees working there with more than 800 open positions. This impacts a small operations team that we are consolidating to our larger existing Operations locations. We are working hard to redeploy impacted employees."
Impacted employees were notified about the closure June 23 and will be given a 60-day notice period, according to the WARN notice, with terminations to start Aug. 21. Impacted employees will be receiving assistance from the company’s severance pay plan and finding other available jobs in the company they may qualify for.
Employees at the call center focused primarily on fraud, according to the TWC.
The background
JP Morgan Chase was the largest employer in Plano in 2025, according to city documents.
The company may soon be followed by AT&T’s new headquarters in the Legacy area, which is expected to bring 10,000 new jobs to Plano by the end of 2039. JP Morgan Chase is currently followed by Bank of America, Capital One Finance and Toyota Motor North America Inc., per previous reporting.
