So Yannessa decided to open his own auto repair shop with a new focus.
“I decided to go out and start Solutions Automotive with a different mindset to making it about ... 100 percent customer satisfaction, making sure in the automotive repair of [the customer’s] vehicle that they’re being educated on the repair and the fix that they need,” he said.
Yannessa opened the first Solutions Automotive 14 years ago in McKinney on Tennessee Street. A Frisco location opened last year.
Solutions Automotive can perform maintenance on many areas of a vehicle, including engines, suspensions, brakes, air conditioning and transmissions. The shop’s technicians can also perform state inspections.
The shop can also perform scheduled maintenance on a vehicle. And if a customer cannot bring a vehicle to the shop a pickup can be scheduled from someone’s home.
“We try to be a one-stop shop,” Yannessa said.
“If we can’t do it we’re going to find somebody that can help you out because we want to make our customers happy.”
Employees at Solutions Automotive also regularly give back to the community. Yannessa said the shop has supported charities, such as The Samaritan Inn, Frisco Family Services and Folds of Honor.
The shop also has a Pay It Forward Friday program where employees will repair a vehicle free of charge. The program started when Yannessa wanted to help a single mother whose car was broken down.
The program has fixed cars for military veterans, local teachers and other individuals in need, Yannessa said.
Yannessa said he wants Solutions Automotive to stand out from the typical auto repair shop.
“We’re trying to be kind of like a diamond in the rough,” he said. “We just want it to be different than any other automotive experience.”