Montgomery County will be the first in Texas to adopt Smart911, a service that provides medical, family member and location information directly to first responders when a registered individual calls 911 so that an emergency response can arrive more quickly.
Smart911, hosted by Rave Mobile Safety, is already available to Montgomery County residents, though a formal launch is not planned until early July, said Chip VanSteenberg, executive director of the Montgomery County Emergency Communication District (MCECD).
VanSteenberg presented the emergency communication updates across the county throughout April and May. As of the last presentation May 24, 155 Smart911 profiles had already been created in Montgomery County.
When an individual creates a profile at
Smart911.com, information regarding the individual’s addresses, family members and medical conditions is stored in a secure database for call takers to access when the individual calls 911. VanSteenberg said with Smart911, call takers can know more information about the caller to make the emergency response quicker.
“We believe it will save time and make for a more efficient response when in an emergency,” VanSteenberg said.
Additionally, call takers can initiate a text message session if there is a bad connection.
The MCECD has also adopted
Smart911Facility, a similar service designed for businesses, schools and other large facilities to protect employees and visitors. If an individual calls 911 from within a registered facility, first responders are able to look at information about the facility before they arrive.
Though Smart911 is a national service, it is not yet transferable between areas using a different service provider, like Harris County. VanSteenberg said he suggests people who live in one county and work in another set up a profile for both 911 response services. Harris County’s service is available at
911.org.
Montgomery County’s emergency alert system will also move from CodeRed to Rave Alert, a system that works with Smart911. VanSteenberg said as of Sept. 1, 2016, CodeRed will no longer be in use, as it is no longer effective. Rave Alert requires residents to create a Smart911 profile in order to receive emergency weather notifications.
“The way these emergency alerting systems work is we load the database with landlines. There’s not a whole lot of landlines left,” VanSteenberg said. “If there’s an emergency, we don’t have a good way to push out information to a lot of people. We think by changing providers—to use Rave Alert in conjunction with Smart911—that we can increase the number of people that have signed up for the alerting system.”
Texting a 911-call taker is expected to soon be an option for Montgomery County residents. VanSteenberg said call takers should be able to receive emergency text messages by early 2017. Harris County already has the texting capability.
VanSteenberg said though calling 911 is preferred, texting can be helpful in some situations where an individual cannot hear or speak. Additionally, text messages can get through easier than phone calls if cell phone towers are jammed during an emergency.
“Call if you can, text if you can’t,” he said. “This is the tagline we’re going to be using.”