What types of clients seek out help from Closets by Design?
It’s really a big mix. We do have a lot of customers who are building a brand new home, and they’ll literally tell their builders not to put closets and that they’re going to have them done custom. We have people that are doing renovations.We also do spaces for rentals. ... So they’ll say, ‘Come build me some closet systems,’ and we’ll put a custom lock system in so we can keep our personal possessions locked up for when the renters are here. ... The final type of client’s reasoning to seek our help would be that sometimes people will put new closet areas in to increase the value of their home if they are planning to sell soon.
Describe the consultation and design process for homeowners seeking help.
We provide a free in-home design consultation, where we meet with a customer at their home or place of employment. The client will show us the space that they want us to give them a design for, and we take into account their ideas because a lot of times people see things on Pinterest or everyday life that inspires them for their own space.
We will provide clients with the design and the cost estimate while we’re there. Then once it comes into the office, there’s a three-day mandatory holding period where they can cancel without any charge. Then about three to five days prior to installation, we cut the job in our factory here, and then we bring it out the day of their installation. We will always work with the customer until they’re fully satisfied with their product.
How do you stay on top of the trends and popular finishes within the design industry?
Well due to the fact that we’re a large franchise organization, we actually have global purchasing power through all of the leading vendors. So, as our vendors are making new offerings—whether that’s hardware or wood colors or what have you—they are coming in promoting that to us. ... If they asked us for something custom, even if it’s not in our catalog, or in our showroom, we will do everything we can to try to satisfy their request.
What is something you want the community to know about Closets by Design in Stafford?
We are a full-service company, we’re based in Stafford, we sell, produce and install all from this location, and we’re family owned and operated.
Our motto is “imagine your home fully organized.” Sure, we do closets, but we do offices, garages, wall beds, laundries, mud rooms and even entertainment centers. Our carpenters can do really anything; they are amazing.
Closets by Design
12603 Executive Drive, Ste. 810, Stafford
832-476-6228
www.closetsbydesign.com
