Although Mike Jaquez had worked in high-stress situations in emergency rooms for 15 years, the coronavirus pandemic was not something he has ever seen before.
“At the very beginning, it was very tough, very unpredictable as we got all of our safety measures into place,” said Jaquez, a Houston Methodist West Hospital registered nurse who helped design the ER COVID-19 unit. “Things changed on a daily basis, so it made it very difficult, very, very scary, too, because we didn't know the massive impact.”
Over time, Jaquez and his ER team adjusted to the new operations and safety portals, such as wearing personal protection equipment, enacting triage procedures and conducting a cleaning regiment at home to protect family members.
Maintaining safety for employees and patients is a priority for Houston Methodist, said Vicki Brownewell, the vice president and chief nursing officer at Houston Methodist West.













