With a dedication to customer service, owner Cheryl Johnson said Daisy Kids Care has built a client base of nearly 1,000 children.
The Willowbrook-area business, along with Daisy Kids Therapy Clinic, serves children with an array of conditions, including autism spectrum disorder, cerebral palsy, Down syndrome and speech delay. Programs in occupational, physical and speech therapy, and private duty nursing are available.
“It’s not just about the money part of it—it’s about getting the people who care about these children because it’s so important in our industry to do everything the right way and be ethical,” Johnson said. “We call it 24/7 crisis management. There’s always something going on because of the kids we take care of.”
Johnson helped open Daisy Kids Care in 2011 and bought the practice in 2015. Her daughter Julie Needham—who has been in the home health industry since she was a young teenager helping her mom in the summer—opened the therapy clinic at the start of 2018.
“It’s definitely a family-run business,” Johnson said. “Even though [we’re growing], we still want the family feel.”
The staff at the therapy clinic offers outpatient rehabilitation services—including occupational, physical and speech therapy—to about 30 children. Dr. Seuss characters and quotes are hand-painted on walls throughout the clinic, providing a welcoming atmosphere for children, Needham said.
“When people think about therapy in the medical field, they think about a sterile environment, and kids sometimes don’t want to participate in that because it doesn’t look fun,” she said.
While the clinic primarily sees patients with disabilities, Needham said all children can benefit from services. For instance, staff can help children who struggle with handwriting or are recovering from a sports injury. Children can also participate in summer camps that help develop skills.
Needham said she wanted to create a comfortable environment for parents as well. The waiting room has free Wi-Fi, charging stations, a TV and snacks, and staff members help parents navigate insurance plans.
“There’s lots of home health agencies, but if you don’t have really good customer service, you don’t stand out,” Needham said.
17314 Hwy. 249, Ste. 112, Houston
Hours: Mon.-Fri. 8 a.m.-5 p.m., closed Sat.-Sun.