Bay Area consumers that made purchases at Bucky’s Convenience Store on NASA Parkway between October and December could see multiple charges on their credit or debit card due to a processing issue, according to a news release from the Nassau Bay Police Department.
The complaint originated during the late hours of Feb. 20, said Steve Kalhorn, general counsel for Bucky’s. NBPD immediately began an investigation at the Bucky’s convenience store at 1300 E. NASA Parkway and are working with Bucky’s management and credit card processing center, per the release.
The department verified that the processing center experienced a glitch in its system, which resulted in multiple charges to credit and debit cards used at Bucky’s from October to December. No criminal activity has taken place at Bucky’s or with the accounts in question, per the release.
This was an internal issue and no card account or card holder information has been released outside the usual card processing service, the release said.
The processing center is working to isolate the issue to prevent further unauthorized charges and advised that refunds will be issued in seven to 10 days. Kalhorn said Bucky’s has requested hourly updates from the processing company until the issue is resolved.
Consumers with a dispute about the charges on their card related to this incident are advised to contact their credit card company for assistance.