The city of Plano is working to create a permit process as part of a directive from City Council to explore whether current noise and time regulations could be loosened for music venues.

The directive, issued last August, is being reviewed after residents of the Windrose Tower high-rise complex in Legacy West have filed numerous complaints in recent months about noise levels coming from the outdoor concert venue in Legacy Hall.

The city’s commercial threshold on noise levels is 70 decibels, or 10 decibels above the background noise level, from 7 a.m.-10 p.m. From 10:01 p.m.-6:59 a.m., it is 60 decibels or 5 decibels above the background noise level.

Residents and management from Windrose Towers attended the July 26 council meeting to ask for more stringent noise regulation on the Legacy West music venue.

Duane Bates, Windrose Tower general manager, asked council members to not approve a permit process that would lessen noise restrictions. He said the residential complex has been at odds with Legacy Hall since its opening in December 2019.


“We have had numerous meetings with Legacy Hall regarding this issue, and there has been no significant change,” Bates said. “If a change is not made, we see this being a continuing problem for years to come.”

Bates said some Windrose Tower residents have moved out, and others have expressed embarrassment over having guests on Friday and Saturday nights due to the noise.

Joseph Magliarditi, president of Food Hall Co., parent company of Legacy Hall, told council members that Legacy Hall is following city noise ordinances. He said the concert venue has eliminated speakers and changed entertainment hours to end music at 10 p.m. to appease residents.

“We feel like we have been in compliance,” Magliarditi said. “We made a major investment to do so. We tried to work with the group here, and we thought we were doing a good job.”


Council member Rick Grady said if the two parties work together, they should be able to find a solution.

“Somewhere, someone knows how to dampen sound,” Grady said. “My guess is there is an acoustical engineer that can figure out how to put a blanket over the top of an open-air venue.”

City officials said they would continue to revise the permit process and city noise ordinances for future council consideration.