DCTA seeks feedback for proposed on-demand service

A graphic demonstrating how DCTA microtransit works.
The proposed on-demand rideshare service would be available through an app on the user's smartphone. (Graphic courtesy DCTA)

The proposed on-demand rideshare service would be available through an app on the user's smartphone. (Graphic courtesy DCTA)

The Denton County Transportation Authority is looking for feedback from the public as it introduces its new GoZone on-demand rideshare service, the organization announced April 19

DCTA’s board of directors approved the proposed service plan after researching options and concluding that an on-demand service model would be best for the agency and DCTA passengers, according to a release. The service would replace most of the agency’s fixed-route service.

GoZone would function through a new app from service provider River North Via. Passengers will use personal accounts on the app where they will be able to purchase tickets for GoZone and other DCTA services.

Users without smartphone access can book trips over the phone by contacting the agency’s customer service team or visiting the Downtown Denton Transit Center to purchase trips in person.

The Federal Transit Administration requires public involvement and a Title VI analysis to ensure that the DCTA board considers all public feedback before making a formal decision on service delivery.


The public feedback period runs through June 25. The board will discuss user feedback and approval of the proposed service at the end of July.

“We are looking forward to the enhanced quality of service, increased service area, and extended hours of service that have been proposed for GoZone service,” DCTA CEO Raymond Suarez said in a press release. “The proposed GoZone on-demand rideshare service will improve the rider experience, enhance service delivery and build our efficiency as a mobility provider.”

DCTA accepts feedback regarding the proposed GoZone service plan and fare promotion at http://dctafeedback.net and in-person events.

To learn more about the proposed on-demand rideshare service, visit http://dctafeedback.net.
By Alex Copeland
Alex Copeland is currently the editor for the Lewisville, Flower Mound and Highland Village editions of Community Impact Newspaper. He was previously a reporter, freelancer and journalism educator before joining Community Impact Newspaper in 2021.


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