The city’s 311 service request platform is getting several enhancements meant to provide a “more inclusive and equitable experience” for users, Dallas officials said.
The details
The city’s Customer Service Department has been working on updates to the platform throughout fiscal year 2022-23, according to an Oct. 26 memo from Assistant City Manager Carl Simpson.
The 311 platform is a nonemergency phone number that connects residents with city services 24 hours per day. The online platform can be used to submit more than 250 types of service requests, such as code violation, sanitation issues, potholes and traffic signal problems.
